Technical Program Manager, Customer Success

About Modular

We believe that AI is a net positive force in the world. Our vision and mission are to help rebuild AI infrastructure to advance humanity and our environment. We will do whatever it takes to empower our customers, team, and company to benefit from that pursuit. You can read about our culture and careers here to understand how we work and what we value.

We are owners and advocates for the underlying technologies, developer platforms, product components, and infrastructure. These essential building blocks form the high-quality and coherent experiences our users expect. We aim to drive the pace of innovation for every AI/ML developer.

About the role:

Modular is building a next-generation AI infrastructure platform that unifies the many application frameworks and hardware backends, simplifying deployment for AI production teams and accelerating innovation for AI researchers and hardware developers. We are looking for a strong technical program manager to ensure the success of our growing portfolio of enterprise costumes. In this role you will use a combination of your technical expertise and interpersonal skills to drive the onboarding of new users, build lasting long-term relationships, and ensure Modular products meet customers needs. Join our world-leading team and redefine how AI infrastructure is built and deployed.

LOCATION: This role is based out of North America. You can work out of one of our offices in Seattle, WA, or remotely from home.

What you will do:

  • Onboard new customers, ensuring that new customers can successfully use Modular’s products to satisfy their needs.
  • Provide ongoing support to customers so they have the resources and guidance needed to succeed with the Modular products, including working with our product and engineering teams to resolve any issues or questions.
  • Understand customer requirements and work with product and engineering teams to make sure those needs are met – developing project plans, defining milestones and success criteria, identifying risks, managing resource allocation, streamlining cross-team dependencies, and ensuring successful on-time delivery.
  • Regularly communicate project status, progress and issues to customers and internal stakeholders to ensure everyone is aligned on project status and next steps.
  • Identify and manage risks, resolve conflicts, and maintain clarity on priorities associated with the project, implementing mitigation strategies to minimize negative impact.
  • Identify opportunities for growth through up/cross selling and collaborate with the appropriate members of our product and engineering teams to deliver.
  • Advocate for customers, bringing customer needs and requirements to our product and engineering teams and influencing the company roadmap.

What you bring to the table:

  • 7+ years experience of program management on highly technical cross-functional projects.
  • Experience managing and executing customer-focused programs to drive customer satisfaction, retention, and loyalty.
  • Experience working with AI/ML infrastructure products such as TensorFlow, PyTorch, TensorRT, and CUDA, and/or knowledge of cloud technologies and platforms like AWS, GCP, Azure, Kubernetes, VertexAI, and Sagemaker.
  • Strong understanding of technical concepts and ability to communicate effectively with both technical and non-technical stakeholders.
  • Experience leading cross-functional teams and delivering complex technical projects.
  • Strong project management skills, including experience with common project management methodologies and tools (e.g., Agile).
  • A growth and leadership mindset, with an attitude that seeks to learn more from our customers, team, and the broader market.

What Modular brings to the table:

  • Amazing Team. We are a progressive and agile team with some of the industry’s best engineering and product leaders.
  • Flexible Location. We want you to work where you are most productive and we are a remote-first company. We have offices in Palo Alto, CA and Seattle, WA for collaboration, and will open more next year.
  • World-class Benefits. In order to attract the best, we need to offer the best. Premier insurance plans, up to 5% 401k matching, very generous WFH setup stipends, flexible paid time off, and more are available to you! Please note that specific benefit packages may vary based on your location.
  • Competitive Compensation. We offer very strong compensation packages, including stock options. We want people to be focused on their best work and believe in tailoring compensation plans to meet the needs of our workforce. 
  • Team Building Events. We organize regular team onsites and local meetups in different cities.

Working at Modular will enable you to grow quickly as you work alongside incredibly motivated and talented people who have high standards, possess a growth mindset, and a purpose to truly change the world.

Modular is proud to emphasize an equal opportunity, safe environment for people to do their best work. Modular is an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Apply for this job
logo Modular Program Management Full-time Hybrid 📍 North America Apply Now
Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe and stay updated.

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Join our newsletter