Content Moderation Manager - UK
Why is now a really exciting time to join Synthesia?
Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the worldβs leader in synthetic AI, working with some of the worldβs biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! We've raised more than $66 Million so far from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 π #5 on Europe's Tech Soonicorn list π¦
Join the rocket ship while it's taking off! π
As the Moderation Manager, you are responsible for leading and managing moderation teams across multiple regions (UK, US, AUS). You work closely with the Head of Support, Online Policy and Safety Manager, and other stakeholders to ensure our platform remains safe and the content generated aligns with our guidelines. You will play a critical role in training and developing team members, ensuring their proficiency in content moderation workflows and guidelines. A strong attention to detail, excellent leadership skills, and the ability to handle multiple projects simultaneously are essential for success in this role.
The role...
- Lead and manage moderation teams across the UK, US, and Australia.
- Develop and implement effective moderation strategies and workflows in line with company guidelines.
- Collaborate with the Head of Support, Online Policy and Safety Manager, and other cross-functional teams to maintain a safe and engaging platform.
- Train and mentor moderation team members, fostering their growth and development.
- Ensure adherence to content moderation guidelines and policies, continuously improving processes.
- Monitor team performance and provide regular feedback and coaching to ensure high-quality moderation outcomes.
- Collaborate with the Head of Support to establish and achieve key performance indicators (KPIs) related to content moderation.
- Stay updated on industry trends and best practices in content moderation and safety to drive continuous improvement.
About you...
- At least 2 years experience in a moderation leadership role in a technology company or online platform.
- Strong understanding of content moderation guidelines, policies, and workflows.
- Excellent leadership skills with a proven track record of managing and developing teams effectively.
- Detail-oriented with exceptional problem-solving abilities and the ability to handle multiple projects simultaneously.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Passion for maintaining a safe online environment and ensuring adherence to policies and guidelines.
- Flexibility to work across different time zones and manage teams in different regions
- Accuracy and effectiveness of content moderation across the platform.
- Timeliness in handling moderation queues and addressing user generated issues.
- Employee satisfaction and team development (e.g., training, performance reviews, career growth).
- Compliance with content moderation policies and guidelines.
- Reduction in policy violations and user generated issues.
- Collaborative partnerships with other teams, such as Online Policy and Safety, Support, and Product.
In this role, you will typically work from 9am to 6pm, Monday to Friday. However, due to our global presence and diverse customer base, we recognise the importance of being available around the clock to provide support. Therefore, we are looking for someone who can be adaptable and adjust their working hours to accommodate the evolving needs of the company, customers, and teams as required.
The good stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
π’ Flexible WFH
π Generous stock option plan
π° Discretionary based bonus
π§ Pension
π΄ 25 days of annual leave + Bank holidays
π 4 week paid sabbatical after 4 years at the company + $10,000!!
π Fun culture with company offsites (Portugal, Copenhagen, Barcelona!)
π¨ Generous referral scheme
π« Free office snacks and regular tasty lunches!
If you want to be a part of building a legendary company, COME JOIN US! π
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