Support Content Creator - UK

Why is now a really exciting time to join Synthesia?

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! We've raised more than $66 Million so far from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 #5 on Europe's Tech Soonicorn list 🦄

Join the rocket ship while it's taking off! 🚀

As the Support Content Creator, you will be the key point of contact between our customers and internal teams. Your role will involve transforming product releases and updates into comprehensive knowledge base articles and videos that will help both our customers and internal teams understand our products better.
You will work closely with our teams to develop training materials and relevant videos to support our teams and ensure optimal product understanding across the organisation. Additionally, you will be responsible for conducting quality assurance checks on all content produced to ensure it meets our high standards. As we continue to expand our product offering, you will also have the opportunity to explore new areas of content development and contribute to the growth of our knowledge base and product.

The role...

• Create engaging and informative knowledge base articles based on product releases and updates.
• Translate complex technical concepts into easily understandable content for customers and internal teams.
• Develop training materials, including videos and tutorials, to support the onboarding and ongoing development of our support team.
• Collaborate closely with cross-functional teams, such as product, customer support, and marketing, to gather necessary information for content creation.
• Conduct thorough research to ensure accuracy and up-to-date knowledge about our product and industry trends.
• Continuously update and improve existing knowledge base articles to ensure relevancy and usefulness.
• Monitor and respond to feedback from customers and internal stakeholders, incorporating suggestions for improvements into future and content.
• Stay up-to-date with industry best practices and emerging trends in content creation and knowledge management.

About you...

• Proven experience in content creation, technical writing, or similar role.
• Excellent writing and editing skills, with a keen eye for detail and grammar.
• Strong ability to simplify complex information and present it in a concise and engaging manner.
• Proficiency in using content management systems and other relevant tools.
• Familiarity with video editing software and ability to create engaging video content.
• Demonstrated ability to work independently and manage multiple projects simultaneously.
• Strong research skills and ability to gather information from diverse sources.
• Excellent collaboration and communication skills to effectively work with cross-functional teams.

• Quality of knowledge base articles and training materials, assessed through internal and external feedback as well as performance metrics.
• Timely delivery of content aligned with product releases and updates.
• Adoption and utilisation of knowledge base articles by internal employees and customer support teams.
• Customer satisfaction and feedback on the effectiveness of the provided content.
• Continuous improvement of knowledge base articles based on customer and internal stakeholder feedback.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

🏢 Flexible WFH

📈 Generous stock option plan

💰 Discretionary based bonus

🧓 Pension

🌴 25 days of annual leave + Bank holidays

😍 4 week paid sabbatical after 4 years at the company + $10,000!!

🎉 Fun culture with company offsites (Portugal, Copenhagen, Barcelona!)

📨 Generous referral scheme

 🍫 Free office snacks and regular tasty lunches!

If you want to be a part of building a legendary company, COME JOIN US! 😊