Head of Engineering (Site Lead)

LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Traditionally, LivePerson has leveraged numerous offshore development teams in India. Now, the company has decided to establish its own software development center in the region. Initially, this team will supply engineering resources for the LivePerson Conversational Intelligence and Conversational AI organizations. As the team grows, it is anticipated that the Indian software development center will take end-to-end ownership of certain products. To drive this offshore development center strategy, LivePerson is seeking a site leader to spearhead the team building process in India.

Given that the development center is initially aligned with Conversational Intelligence and Conversational AI organization, the site leader must possess the technical aptitude to collaborate with a diverse team of skilled data engineers, application engineers, and other technical experts in the data, analytics, and AI domains. We expect this leader to have experience in building enterprise level services that are high-performance and highly scalable.

You will:

• Direct daily operations of the offshore development center, encompassing hiring, onboarding, training, and performance management. Build and grow a productive, motivated, and engaged team that consistently meets project deliverables.
• Foster seamless communication between local teams in India and remote stakeholders, including engineering managers across the US, Germany, and Israel.
• Cultivate and maintain robust relationships with key stakeholders organization-wide, ensuring that the offshore center's objectives align with the company's overarching goals.
• Serve as the primary contact for all India-related issues, facilitating efficient resolution and maintaining effective stakeholder communication.
• Promote and establish LivePerson's employer brand in India to attract top tech talent, actively supporting recruitment endeavors.
• Provide technical leadership and mentorship to the Indian team, nurturing a culture that encourages continuous learning, innovation, and open dialogue.

You have:

• A seasoned professional with over 10 years of experience in data,analytics and AI domain, specializing in data engineering and/or analytics applications. 
• At least 5 years of management experience with software development teams of 7 or more members, exhibiting exceptional leadership and people management skills.
• Proven ability to build, nurture, and lead high-performing, motivated teams from the ground up, with a focus on cultivating a culture that fosters technical excellence.
• Demonstrated proficiency in working within a global organization, showcasing adeptness in collaborating with teams across various time zones and cultures. 
• Degree holder, Bachelor's or Master's, in Computer Science, Computer Engineering, Electrical Engineering, Statistics, or related fields, or equivalent practical experience.

If you are passionate about leading a conversational intelligence / conversational AI team in India and believe you meet the requirements, we encourage you to apply. Join us in building the future of enterprise AI at our offshore development center.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.