IT Systems Analyst

About Us:

Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.

Why Join Our Team:

• Innovative mission: We are creating a safe, healthcare-focused LLM that can transform health outcomes on a global scale.
• Visionary leadership: Hippocratic AI was co-founded by CEO Munjal Shah alongside physicians, hospital administrators, healthcare professionals, and AI researchers from top institutions including El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft and NVIDIA.
• Strategic investors: Raised $137 million from top investors including General Catalyst, Andreessen Horowitz, Premji Invest, SV Angel, NVentures (Nvidia Venture Capital), and Greycroft.
• Team and expertise: We are working with top experts in healthcare and artificial intelligence to ensure the safety and efficacy of our technology.

For more information, visit www.HippocraticAI.com.

We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Palo Alto, CA unless explicitly noted otherwise in the job description.

About the Role:

We are seeking a proactive and detail-oriented IT Systems Analyst to support our team by triaging and resolving technical issues, managing IT infrastructure, and ensuring employees are equipped with the tools and access they need to remain productive. The role involves onboarding and offboarding employees, administering cloud-based systems, and implementing corporate security policies. You’ll be pivotal in maintaining seamless IT operations and ensuring a high level of service, both remotely and in person.

Responsibilities:

• Interact directly with employees to remotely triage application, laptop, network, and access issues.
• Manage user onboarding, offboarding, and IT procurement processes.
• Implement corporate security policies through appropriate software solutions.
• Administer and manage cloud-based tools, including application provisioning and automation.
• Ensure team productivity by troubleshooting and resolving issues related to AV systems, shipping, and other operational needs.
• Provide detailed attention to IT systems while maintaining clear and effective communication.

Required Skills & Qualifications:

• 10+ years of hands-on experience with productivity SaaS platforms (e.g., Google Workspace/GDrive, Office 365/OneDrive).
• Proficiency with MacOS laptops, programs, and fleet management tools (e.g., Jamf, Kandji).
• Familiarity with access and identity management systems (SSO, LDAP, VPN, Okta, Duo).
• Knowledge of cloud platforms (e.g., AWS, GCP, Azure).
• Experience with collaboration tools (e.g., Jira, Confluence, GitHub, Zoom, Meet, Slack).
• Proven ability to debug complex problems with minimal information.

Preferred:

• Experience with:
  • GitHub
  • Databases
  • Backup and disaster recovery systems
  • Linux
• Understanding of application-relevant security concepts, including certificates, VPNs, and encryption.
• Basic command-line proficiency.
• In-depth knowledge of operating systems (Windows, Linux, macOS).
• Networking fundamentals (TCP/IP, DNS, DHCP).

This role is an excellent opportunity for someone who thrives on solving challenging technical problems and enjoys a mix of strategic system administration and hands-on support. If you’re detail-oriented, a clear communicator, and passionate about helping people stay productive, we’d love to hear from you!

Why You’ll Love Working Here:

At Hippocratic AI, we are revolutionizing the healthcare landscape through cutting-edge technology. We want talented individuals who thrive at the intersection of innovation and impact. You’ll work alongside some of the brightest minds in healthcare and AI to shape the future of healthcare accessibility.

This is your chance to get in on the ground floor of something big, with a direct line to transforming healthcare with innovative AI solutions. Join us at Hippocratic AI and be a part of something meaningful!