Clinical Customer Success Executive (MD/DO required)

About Us:

Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.

Why Join Our Team:

• Innovative mission: We are creating a safe, healthcare-focused LLM that can transform health outcomes on a global scale.
• Visionary leadership: Hippocratic AI was co-founded by CEO Munjal Shah alongside physicians, hospital administrators, healthcare professionals, and AI researchers from top institutions, including El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft and NVIDIA.
• Strategic investors: Raised $137 million from top investors, including General Catalyst, Andreessen Horowitz, Premji Invest, SV Angel, NVentures (Nvidia Venture Capital), and Greycroft.
• Team and expertise: We are working with top experts in healthcare and artificial intelligence to ensure the safety and efficacy of our technology.

For more information, visit www.HippocraticAI.com.

We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Palo Alto, CA unless explicitly noted otherwise in the job description.

About the Role:

We are seeking a Clinical Customer Success Executive with a strong clinical and corporate background to join our team. This role leverages your medical expertise to drive client satisfaction and successful adoption of Hippocratic AI’s solutions. This role will partner with and report to the Chief Medical Officer.

Responsibilities:

• Build and maintain strong relationships with healthcare executives and clinical leadership, serving as a trusted medical advisor.
• Lead end-to-end product implementations, ensuring alignment with physician workflows and clinical decision-making processes.
• Provide clinical expertise to inform strategic decisions, particularly in areas such as diagnostic support and patient outcomes.
• Train clinical leaders on the use of Hippocratic AI solutions to address complex medical scenarios.
• Identify and advocate for advanced clinical use cases of AI technology to enhance care delivery and improve operational outcomes.
• Collaborate with internal teams (sales, product, engineering) to translate client feedback into impactful product enhancements.
• Define and track success metrics, including clinical outcome improvements, adoption rates, and operational efficiencies.
• Travel extensively to client sites to engage with physician teams.

Qualifications

Must-Have:

• Active Medical Doctor (MD) license or Doctor of Osteopathy (DO) license
• 5 years minimum of clinical experience
• Proven success in customer-facing roles, such as customer success, account management, or healthcare leadership.
• Strong background in project management.
• Strong communication and leadership skills.
• This is an in-office position. You must be local to the Palo Alto office or willing to relocate.

Nice-to-Have:

• Experience with AI or technology integration in healthcare.
• Advanced understanding of healthcare workflows, compliance, and clinical outcomes.
• 3+ years in corporate or health technology roles