Conversation Designer

About Us:

Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health. 

Why Join Our Team:

• Innovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.
• Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA.
• Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.
• World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes.

We are seeking a Conversation Designer who is passionate about creating intuitive and compassionate conversational experiences tailored to healthcare contexts. You will help design voice-enabled and text-based AI interactions for patient-facing and clinician-support applications, leveraging insights from healthcare providers and incorporating best practices in conversational design to drive better outcomes.

We value in-person teamwork and believe the best ideas happen together. This role is expected to be in the office five days a week in Palo Alto, CA.

About the Role

As a Conversation Designer at Hippocratic AI, you will design, prototype, and refine user-centric conversational flows for LLM-driven healthcare AI applications. You’ll collaborate closely with clinicians, researchers, engineers, and product teams to ensure that all AI interactions are natural, empathetic, and effective across a variety of usability contexts, including patient intake, follow-up instructions, and clinical guidance. Your work will directly influence the safety, clarity, and success of AI interactions in real-world healthcare settings.

Responsibilities

• Develop LLM-native conversational interactions tailored to healthcare scenarios. 
• Create voice-based conversational designs that prioritize safety, empathy, and clarity while adapting to various contexts (e.g., patient interactions, clinician support).
• Collaborate with clinicians and engineers to design LLM prompts and responses that enhance interaction quality and effectiveness.
• Partner with the user research team to gather and incorporate feedback from healthcare providers to refine designs and ensure alignment with clinical workflows.
• Define and promote best practices and design guidelines for conversational interfaces in healthcare, ensuring consistent and high-quality interactions.

Minimum Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, or related field, or equivalent practical experience.
• Experience in product design, UX design, or conversation design.
• Experience designing voice-enabled or text-based interaction flows across various device types and contexts.
• Knowledge of conversational design principles, including cooperative principles, turn-taking, pragmatics, and cognitive load.
• Portfolio, website, or relevant work samples showcasing your conversational design work (please provide viewable links or access instructions).

Preferred Qualifications

• Master’s degree in Design, Human-Computer Interaction, Computer Science, or a related field.
• 5+ years of experience designing conversational experiences, ideally with LLMs or AI-driven products.
• Experience working in healthcare, with an understanding of clinical workflows and patient-facing applications.
• Familiarity with speech and language technologies, including ASR, NLU, and TTS.
• Knowledge of safety and accessibility considerations in designing conversational systems.

Why Join Us?

• Impactful Work: Be part of a team designing AI solutions that improve patient care and clinician efficiency.
• Collaborative Environment: Work alongside leading clinicians, designers, and technologists committed to transforming healthcare.
• Safety and Empathy: Contribute to AI solutions that prioritize safe, ethical, and compassionate patient interactions.
• Innovation: Join a company that empowers clinicians to shape the future of healthcare AI through co-design and innovation.

At Hippocratic AI, we believe that the best solutions come from working closely with those who deliver care. Join us in building AI experiences that make healthcare safer, more empathetic, and more effective.