Engagement Director, Federal

C3 AI is seeking a Federal Engagement Director to lead all aspects of the post sales C3 AI engagement model including application implementation, platform software development, and customer success.

The Engagement Director will be the primary point of contact for one or more of C3's Department of Defense customers, leading joint C3/Customer cross-functional teams through the planning, design, implementation, and post-go live stages.

The successful candidate is a skilled customer executive with deep experience in building and deploying enterprise software.  They will be able to effectively define use cases and translate them into technical requirements, understand how to define and track value metrics, and successfully engage customers across both technical teams and executive stakeholders across a portfolio of projects.

Responsibilities:

Qualified candidates have a minimum 12-15 years of professional experience preferably in enterprise software and professional services with Department of Defense or Intelligence Community clients; technical skills in application development, predictive analytics and/or machine learning are highly valued.

The successful candidate will oversee all post sales Customer activities across the entire program of C3 AI initiatives including the following activities: 

• Manage all implementation activities and supervise a team of delivery and project managers across a portfolio of projects and workstreams
• Collaborate with customer stakeholders to define scope, requirements, implementation timeline, and success metrics for individual use cases
• Lead regular account reviews with C3 AI executives as part of account governance activities
• Partner with the C3 AI Federal Products Team and Federal Sales team to craft compelling use cases and translate them into requirements and specifications to grow the C3 AI footprint with the customer
• Ensure successful delivery of existing projects and workstreams, as well as the strategic pursuit of new use cases to grow the portfolio
• Track, anticipate, and address risks before they become issues
• Dive into technical details and perform associated tasks to resolve issues when they occur to ensure successful delivery to customers
• Effectively and proactively communicate with customers to build a trusted advisor relationship
• Recruit and attract top talent to grow the C3 AI team

Qualifications:

• Minimum of 12 years’ engagement management experience with enterprise software solutions in the Department of Defense or Intelligence Community domains
• Successfully communicate and work with senior executive stakeholders
• Effectively work across customer and internal teams to problem solve, define scope, write technical requirements, develop and track success metrics, and deliver against a plan
• Demonstrated ability to navigate between the business and technical domains of a so>ware implementation project, providing leadership in both
• Excellent presentation, written, communication and interpersonal skills
• Four-year bachelor’s degree from an accredited college or university; degree in Engineering/Computer Science or Business Administration is a plus
• Active TS clearance required, with current SCI eligibility a plus 

C3 AI provides excellent benefits and a competitive compensation package.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.