Full Stack Engineer, Product & Systems
About Tome
Tome is an AI CRM (customer relationship manager) that transforms relationships between small businesses and their customers.
We harness state-of-the-art models and techniques to simplify complex research and strategic planning. Tome surfaces the most actionable knowledge about customers from internal systems, as well as from public and proprietary data across thousands of sources.
Our system is tuned and customized by a team of experienced sellers, engineers, and researchers. Many of us previously contributed to large-scale products like Llama, Messenger, Instagram, and Pinterest.
We design and build Tome in close partnership with our early customers, from small businesses to mature enterprise sales organizations. This collaboration ensures we create enduring solutions to long-standing challenges in the industry.
Learn more at tome.app/ai.
About the role
We’re looking for an experienced, creative, and versatile engineer who is eager to tackle the challenge of building scaled, performant features and systems that deliver exceptionally innovative AI product experiences.
At Tome, engineers take ownership of projects from inception to impact, collaborating across functions and pushing the envelope on what’s possible in applied AI systems development. You’ll work alongside a talented team to deliver industry-leading solutions and contribute to Tome’s product and technical vision.
What you’ll do
- Collaborate with product leaders to identify customer problems, scope requirements, and implement solutions.
- Build and maintain full-stack product features and systems, end-to-end, ensuring reliability, scalability, and performance.
- Develop observability and metrics to enable smooth operation, proactive issue detection, and continuous improvement.
- Mentor teammates, participate in code reviews, and help shape engineering culture and practices.
- Contribute to building a world-class engineering team through recruiting, mentorship, and knowledge-sharing.
Who you are
- 3+ years of experience in software development, with a strong background in both front-end and back-end technologies.
- Experience building scalable, high-performance systems that can support complex customer workflows and large-scale data processing.
- You’re excited about Large Language Models (LLMs) and the opportunity to build systems that support and leverage them.
- You have the ability to ramp quickly on tech stack that features TypeScript, React, Next.js, Node.js, Apollo GraphQL, and PostgreSQL.
- Strong fundamentals in software engineering, with a degree in Computer Science or a related field.
- Thrives in ambiguity, able to independently drive projects and deliver results in a fast-moving environment.
- Clear communicator, capable of articulating technical decisions to both technical and non-technical stakeholders.
- Passionate about building products customers love, ensuring our CRM is intuitive, intelligent, and indispensable.