Head of Product Ops

Glean exists to help teams find exactly what they need quickly and effortlessly. By optimizing for intelligent and swift knowledge discovery, Glean enhances productivity and simplifies access to information. We fuel collaborative environments and foster seamless workflows within dynamic organizations.

As the Product Operations Lead, you will be responsible for developing and leading a high-functioning Product Operations team to ensure the seamless planning, execution, and enablement of our enterprise-focused SaaS offerings. Serving as the strategic gatekeeper for product feedback, you will collaborate closely with cross-functional partners and executive leadership to align product initiatives with the needs of our large enterprise customers. This role requires a visionary leader who can balance strategic thinking with hands-on execution.

Given Glean’s prominent position in Enterprise AI, we expect you to think AI-first and leverage Glean and AI Agents maximally to run product operations in an AI-first way.

Responsibilities:

Coordination and Communication with GTM:

• Facilitate alignment between product development and Go-To-Market teams to ensure smooth product releases and coordinated market strategies.
• Act as the primary point of contact for GTM stakeholders, ensuring all teams are well-informed about product timelines and updates.

Enablement on New Product Features:

• Ensure teams are equipped to understand and utilize new features effectively.
• Collaborate with product managers and data analysts to develop dashboards and metrics that track product adoption and performance.

Product Roadmap Enablement:

• Assist in creating and maintaining product health dashboards covering product adoption, defect trends, and other relevant metrics.
• Partner with engineering and client services for cross-team coordination and release planning.

Communications with R&D Org:

• Serve as a liaison between product management and R&D teams to keep communication clear and streamlined.
• Drive continuous improvements within the product development process.

OKR Planning:

• Lead OKR planning sessions to align product goals with company-wide objectives.
• Monitor and report progress on key results to ensure alignment and accountability.

Helping with Presentations and Panel Prep:

• Provide support in preparing presentations and materials for executive and panel discussions.
• Compile competitive landscape analysis and pricing insights where needed.

Competitive Landscape (Nice-to-Have):

• Maintain knowledge of competitive products and market trends to inform strategic decisions.
• Conduct periodic analysis to identify opportunities for differentiation.

Pricing (Nice-to-Have):

• Collaborate with the finance team and product managers to support pricing strategies.
• Monitor and analyze market pricing trends to advise on best practices and adjustments.

Qualifications:

• Bachelor’s or Master’s Degree in Business, Engineering, Computer Science, or related fields.
• Proven experience in product operations or a related role.
• Strong communication skills, particularly in facilitating cross-functional collaborations.
• Proficiency with project management tools and Agile methodologies.
• Analytical abilities to evaluate data and make informed decisions.
• Technical understanding of product development processes.
• Experience in customer operations and network operations environments is a plus.
• Emotional intelligence to lead and motivate teams effectively, fostering a collaborative work environment.

Preferred Skills:

• Operational expertise, process design and optimization.
• Strong project and program management skills.
• Ability to identify operational gaps and implement scalable solutions.
• Product Sense
• Deep understanding of product development cycles.
• Experience working closely with product managers, engineers, and customer-facing teams.
• Ability to translate technical concepts into actionable strategies for diverse audiences.
• Data-Driven Decision-Making
• Proficiency in analyzing data to derive insights (e.g., SQL or other data analysis tools).
• Familiarity with A/B testing, user feedback analysis, and NPS scoring.
• Ability to synthesize competitive landscape insights to inform strategy.
• Communication and Collaboration
• Exceptional communication skills tailored to technical and non-technical stakeholders.
• Proven ability to collaborate across departments (e.g., R&D, GTM, Sales).
• Skilled at creating clear, compelling presentations for leadership and external panels.

Join Glean and contribute to transforming how teams discover and use knowledge, ensuring the success and continuous improvement of our product strategies and operations.