Senior Product Manager III (GenAI)

LivePerson (NASDAQ:LPSN) makes life easier by transforming how people communicate with brands. Our conversational AI and messaging platform empowers businesses to connect with their customers on the channels they prefer, providing personalized experiences at scale. We innovate fearlessly, guided by our core values and driven by the belief that every conversation matters. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited and ready to build novel AI powered solutions to today's most important business problems. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself. 

Overview:

We are searching for a Senior Product Manager who will play a critical role in driving the development of our cutting-edge Generative AI features based on Large Language Models. These features will empower Bot Builders to easily build and deploy LLM powered automations and will enable our conversational systems to automatically understand and respond to user needs with robust safety and optimization guardrails. 

Key Responsibilities :

• Product Roadmap Management: Design product roadmaps that align with customer needs and LivePerson business objectives, providing strategic direction for product development.
• Lead Cross-Functional Teams: Steer engineering, marketing, sales, and support teams throughout the product life cycle, ensuring alignment with the product vision and objectives.
• Market Analysis: Assess market and competitive conditions, formulating a distinctive product vision that delivers unique value, guided by customer needs.
• Product Feedback Management: Systematically collect, analyze, and prioritize product feedback and feature requests from customers and internal stakeholders to continually refine our product offerings.
• Performance Tracking: Establish, track, and report on key performance indicators (KPIs) related to product performance, engagement, and adoption, utilizing data insights to drive product decisions.
• Communication & Documentation: Craft comprehensive product documentation and workflows to promote clear communication and coordination of product objectives and requirements across business, design, and development teams.
• Go-To-Market Support: Act as a vital contributor to our go-to-market strategies, supporting marketing, sales, and product launch activities. Represent the product's value proposition at industry events and customer interactions, enhancing LivePerson's presence in the field.
• Innovation & Research: Participate in R&D initiatives that advance new concepts, ensuring our product features remain on the cutting edge of the rapidly evolving landscape while encouraging bold ideas and enthusiasm.

Key Requirements:

• Strategic Thinking: An ability to envisage and strategize for a pioneering industry, driving us to the next echelon with your 'big picture' mentality.
  
• Leadership: Comfort in leading a team and assuming responsibility for extensive and intricate product features.
  
• Communication Skills: Exceptional communication and presentation abilities to clearly and persuasively articulate ideas.
  
• Technical Proficiency: A strong grasp of technical concepts, enabling you to understand and discuss architectural frameworks.
  
• Quantitative Skills: Strong proficiency in data analysis; our data-driven company relies on accurate measurement to inform our decisions.
  
• Software Engineering Practices: Familiarity with professional software engineering practices and experience in implementing best practices for the full software development life cycle.
  
• Cross-Functional Collaboration: Demonstrated ability to work effectively with cross-functional teams, influencing and aligning others towards common objectives.
  
• Decision-Making: A proven track record of making well-reasoned decisions in a fast-paced environment.
  
• Educational Background: BA/B.Sc. in Computer Science / Engineering or equivalent professional experience.
  
• Experience: 5+  years of experience in Technical Product Management.
  
• AI Experience: Prior experience with conversational AI or Large Language Models would be a considerable plus.
• Bot Building Experience: Prior experience with Conversational AI and Bot  building platforms is a plus.

Benefits: 

The salary range for this role will be between $160,000 to $ 190,000. Final compensation will be determined by a variety of factors, including but not limited to, your location, and your skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you’ll love working here: 

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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