Senior Product Analyst, Growth

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached over 7 million users and plan to double that number each year... which is where you come in.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

What you’ll be doing

As a Senior Product Analyst in Growth, you’ll enable your team to make better decisions, faster. Working as part of a cross-functional squad alongside growth marketers, designers, and engineers, you’ll apply your expertise to drive the future of what we build at Cleo. You will leverage rich user data and cutting-edge technology to see your insights turned into real products.

You’ll also sit within the wider data science function here at Cleo; a hotshot team of 35 Data Scientists and Product Analysts, with significant industry experience that are at the heart of everything we do at Cleo. You’ll have the opportunity to work with them in building and deploying in-production models that developers will feed directly into the product.

We are looking for a self-starter, focused on results, with a demonstrated success in using analytics to drive the understanding, growth, and success of CRM activities.

• Define key CRM, Comms and marketing metrics and track KPIs to analyse what really matters
• Understand user behaviour and identify levers to help move key metrics through CRM campaigns
• Conduct regular A/B tests across the product journey of a Cleo user
• Influence the CRM roadmap of product teams through presentation of data-based recommendations
• Build models of user-segmentation, marketing attribution, customer lifetime value etc. to empower CRM strategy
• Work closely with engineers to make sure we collect the right data to produce relevant business insights

About you

• Experience doing quantitative analysis, within a digital product environment and a marketing or CRM function
• Practical knowledge of A/B tests and statistics (e.g. hypothesis testing, regressions)
• Excellent SQL skills
• Fluency in Python and its application in data analysis is a nice to have, but not essential
• A strong ability to communicate findings to non-technical stakeholders in a concise and engaging manner
• Experience with data visualisation tools such as Tableau, Looker, Holistics, or Periscope

What do you get for all your hard work?

• A competitive compensation package (base + equity) with biannual performance reviews. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This position is an AX3 level role and we can pay £65,004 - £83,376 p.a depending on experience.
• Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We work to live, we don’t live to work. Cleo works with everyone on our team to ensure that they have the balance they need to reach their full potential.
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
  • Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
  • 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
  • 6% employer-matched pension 
  • Performance reviews every 6 months,
    • Generous pay increases for high performers
    • Discretionary cash bonuses for high-growth team members
    • Equity top ups for team members getting promoted
  • Private Medical Insurance via Vitality, dental cover, and life assurance
  • Enhanced parental leave
  • 1 month paid sabbatical after 4 years at Cleo
  • Regular socials and activities, online and in-person
  • We'll pay for your OpenAI subscription
  • Online mental health support via Spill
  • And many more!