Software Development Engineer - Backend

LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

We are part of the Platform Enablement group. The mission of this group is to allow internal and external developers to be more productive by developing features for the LivePerson ecosystem. As part of one of the group’s teams, you will support building the APIs for non-core messaging features. These APIs support features such as media flow, profanity detection, shift status, message statistics. 

You will:

• Produce and inspire high-quality, well-tested code that is easy to read and maintain. Use technical knowledge to build new features, maintain the platform's stability at LivePerson's scale
• Use the latest technologies for our customers on a massive scale
• Contribute to production readiness, including root cause analysis, testing, monitoring, and documentation
• Work across teams
• Contribute to the team's on-call rotation to improve incident coverage if needed
• Design mid to complex-level applications and coordinate with other engineers on the team to build scalable solutions
• Attend scrum ceremonies such as sprint grooming, sprint planning, and retrospective, and showcase technical solutions to the team

You have:

• Bachelor’s Degree in Computer Science or related field*
• 5+ years of software engineering experience
• 4+ yrs of Software Development experience in JavaScript (NodeJS)
• 1+ years of Software Development experience in Java
• Working knowledge of MongoDB or other NoSQL data stores
• Working knowledge of API development
• Experience designing and implementing software solutions
• Nice-to-have: knowledge of JavaScript frontend frameworks
• Demonstrated experience collaborating with and/or training other colleagues
• Experience with CI/CD automation: testing, builds, deploying, and monitoring.
• Ability to communicate effectively with a remote team and stakeholders with varying technical literacy
• Demonstrable drive toward continual professional growth and improvement
• Fundamental understanding of agile principles and corresponding methodologies
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Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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