Solutions Architect III - Remote

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Reporting into the Manager of Solution Architecture, LivePerson is currently seeking a Solutions Architect to operate in a key role within the Field organization as well with our Enterprise Accounts. This is a very technical post sales client facing role, coding abilities are a must. The Solutions Architect bridges LivePerson Product team, Field organization and Customers and is a trusted advisor to our key customers who understand their business and best practices, as well as our CS account teams, working toward generating and executing strategic account plans. 

You will:

• Lead the technical definition, development and execution of all custom LivePerson integrations, mobile apps, desktop applications and features.
• Develop solution proposals and design documents that are used in SoWs for work items and manage the execution within agreed parameters.
• Document work that can be productized and added to the LivePerson offerings.
• Lead the technical requirements for clients and lead the generation, development and throughput of ideas through the product and R&D and QA lifecycle.
• Develop and maintain relationships within our Tier 1 clients.
• Work with the wider Customer Success team to create and execute strategic account plans.
• Assist the Sales team by producing mock-ups and product enhancements of custom requirements to help showcase the LivePerson solution.
• Capture and share customer feedback on product enhancements and service offerings.
• Champion your client's cause by leading client-facing and internal discussions about the advancement of new innovative product ideas or use cases for our solution.

You have:

• 5+ years' experience in overall IT system architecture, design, development, deployment experience.
• Must be conversant with common and popular web development technologies and practice, such as: SDK development, JavaScript, CSS, .Net Java, Node.js.
• Experience leading, architecting, designing, and implementing large-scale, high transaction volume, and high-availability integration projects.
• A strong business acumen that can articulate technical concepts to an executive audience.
• Experience with mobile and social development: iOS, Android mobile application framework, Facebook, Twitter APIs.
• Experience managing technical projects with Enterprise level clients.
• Ability to lead the integration of Liveperson's web technologies with external systems via APIs (IBM, SAP, Avaya, Genesys, VA, Omniture).
• Simultaneously manage multiple client relationships successfully.
• Strong verbal and written communication skills as this is an Enterprise customer facing role.
• Significant experience working as part of a team environment. Each project will require that you work as part of a close-knit team of professionals to achieve the desired results.
• Experience with GenAI is a plus.

Benefits:

The salary range for this role will be between $110,000-$150,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

• Health: medical, mental, dental, and vision
• Time away: Discretionary PTO and 11 public holidays
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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