Customer Success Engineer - Federal

Customer Success Engineer- Federal

Location: Remote- East USA (DC Metro Area Preferred)

The Customer Success Engineer (CSE) provides deep subject matter expertise on Moveworks technical and product solutions and best practices in order to drive value for Moveworks customers.

As a CSE - Federal at Moveworks, you will be joining our Professional Services organization to work alongside a Customer Success Manager from our Customer Success organization to understand product requirements, and then drive all technical aspects around post-sales engagement with the end goal of delivering the Moveworks AI platform for our largest Federal customers.

You will play an advisory role to customers, build long-term strategic relationships with both customers and partners and ensure optimal customer experience and outcomes. Each of our team members is extremely hands-on, push boundaries, and deliver high quality results.

You'll be the technical customer advocate internally and have the opportunity to work closely with Product Management, Engineering and R&D teams and help to influence the product features based on feedback from customers. This role is dynamic and highly cross-functional.

If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you!

Who We Are

Moveworks is the copilot platform for automating employee support, empowering our customer’s workforce to converse with all of their business systems through natural language. Powered by the world’s most advanced LLMs and our proprietary MoveLM models, our copilot enables users to search information, automate tasks, and create content with generative AI.

Brands such as Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks to automate L1 support, enhance the employee experience, and navigate critical business initiatives. 

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the 2023 Forbes Cloud 100 list as well as the Forbes AI 50 list for five consecutive years, while also earning recognition as the winner of the 2023 Edison Awards for AI Optimized Productivity, and as the Best Bot Solution at the 2022 AI Breakthrough Awards. 

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

What You Will Do

• You will work with customers to gain a deep understanding of their business processes, system environments and employee service infrastructure (IT, HR, Finance, procurement, etc.)
• You will integrate and implement Moveworks solutions to customers' platform and backend systems in a secure and performant manner.
• You will provide consulting for customers to help them achieve their use cases leveraging the Moveworks Platform.
• You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects.
• You will be our customer advocate in influencing product roadmap, product improvements, and product feedback.
• You will be expected to track your time on a weekly basis.

What You Bring To The Table

• You have 5+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, consulting engineer, or implementation consultant
• You have hands-on/practical experience around using REST APIs and reading documentation to quickly build expertise around a new API.
• You have a good understanding of data modeling and data pipelines
• Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
• You are proficient in operating iPaas / APIM tools such as Workato, Azure Functions, AWS Lambdas, or other Cloud services.
• You are confident in your communication and interpersonal skills
• You have a great track record of driving successful technical adoption with medium to large-sized projects
• You have hands-on experience in administering and deploying enterprise solutions
• You have ample working knowledge of IT infrastructure and integrating large SaaS platforms.
• Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
• You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash.
• You have familiarity with Linux and Windows environments and using the command line.
• You possess a bachelor’s degree or higher in Computer Science or a related field
• Prior technical sales / technical services experience in the federal space.
• Clearance is optional but highly preferred

You are willing to travel 10 - 25% of the time

Base Compensation Range - $82,000 - $178,000

Compensation Structure- Base + Bonus + Equity

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.