AI Engineer

About us

At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

Some of our values

  • Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.

  • Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..

  • Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.

  • Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.

  • Raise the Bar: We're not just meeting standards, we're aiming for setting them.

  • Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.

  • Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.

  • Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

About The Role:

We're on the lookout for an AI Engineer to join our growing AI team. Your mission will be to use the power of Large Language Models (LLMs) and other AI technologies to elevate the capabilities of Siena AI's products. This role is for someone who loves exploring the edges of what's possible with ML technology and applying these innovations in practical, impactful ways.

What You’ll Achieve:

  • Lead the development and experimentation of new AI features.

  • Successfully integrate and deploy new AI technologies into our core product, enhancing our customer service solutions.

  • Work closely with cross-functional teams to ensure timely delivery of AI-driven product features.

  • Keep abreast of the latest developments in AI, especially in LLMs, to ensure Siena AI remains at the cutting edge.

Skills You'll Need to Bring:

  • Expertise and Curiosity: You have substantial experience (3+ years) in building AI products using LLMs, embeddings, or other ML natural language technologies. You're eager to share your knowledge while remaining open to continual learning and exploration.

  • Holistic Problem-Solving: Your approach to challenges is comprehensive, considering the broader impact of your solutions. You excel in converting complex problems into elegant, business-oriented solutions.

  • Empathetic Leadership and Communication: You're skilled in conveying intricate technical ideas clearly and collaborating effectively with both engineering peers and non-technical team members.

  • User-Centric and Impact-Oriented: You prioritize projects based on their business impact and are attuned to how your work affects real people's lives.

Nice to Haves:

  • Familiarity with our tech stack (React, TypeScript, Node.js, Postgres) or similar technologies.

  • Experience with data pipeline technologies like Spark, DBT, etc.

  • A broad understanding of system architecture, from user interfaces to data models.

  • Interest or background in fields outside of technology, reflecting our belief in the value of diverse perspectives.

Join Our Team:

At Siena AI, we're looking for talented individuals from various backgrounds to reflect the diversity of our global customer base. If you're passionate about AI and eager to contribute to a team that's making a real difference, we'd love to hear from you, even if your experience doesn't perfectly match every point in this description.

Benefits

🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)

🌞 Flexible working hours. Because who said you can't design your day on your terms?

💸  Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.

🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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