Customer Success Manager
ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 11 markets in 3 continents.ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and has a global footprint with operations across ASEAN and wider APAC and Latin America it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 12 markets in 3 continents.
ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across South and Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar,Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.
Ranked as the No.1 Top Startup in Singapore in 2021, we are partners with 700+ enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce.
Advance Intelligence Group employees are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.
Our culture is built on values that are core to who we are and what we stand for:
- We foster an INNOVATION mindset
- We achieve results with EFFICIENCY and excellence
- We take pride in the QUALITY of our work
- We uphold INTEGRITY in all we do
- We embrace COLLABORATION to work across business lines and borders
What You’ll be Doing:
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Empathize with every aspect of the customer experience, putting customers’ needs first.
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Guide and coach customers with proactive customer success processes.
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Meet with customers onsite to discover and understand their needs to help them and drive business value.
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Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
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Identify common customer challenges to suggest better solutions.
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Partner with Advance.AI’s Business Development Team to help them drive growth.
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Partner closely with other cross-functional team members to translate business needs and product requirements and feedbacks into new solutions for customers.
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Help drive customer references and case studies.
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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
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Track customer analytics to understand user behavior and identify potential product features proactively
What you should Have:
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Relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experiences a benefit.
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Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
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Strong interpersonal skills and experience building strong relationships.
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Proven track record of highly-professional customer service in a fast paced, dynamic environment.
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Diplomacy, tact, and poise under pressure when working through customer issues.
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Working Experience within the Fintech/Banking/Finance/AI Space
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Experience working with data to extract insights about customer’s API consumption and how this translates to business.
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Strong organization and presentation skills.
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