Senior Engagement Manager

Ambient.ai is a computer vision intelligence company transforming security operations for large enterprises by preventing security incidents before they happen. Ambient.ai has a globally deployed footprint with several F500 companies. The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to deliver physical security monitoring and detect threats in real-time. Ambient.ai does this while simultaneously decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats and on rapid response. The future of enterprise physical security is data-driven, intelligent, and proactive.  With Ambient.ai, companies can do more with less, while also improving their security posture.

We were founded in 2017 by Shikhar Shrestha and Vikesh Khanna. They are experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), SV Angel, YCombinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil.

Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100 Rising Stars 2020, we are turning the impossible into the inevitable. We are always looking for passionate people who enjoy solving the toughest problems with cutting-edge AI/ML.

Position Overview

The Engagement Manager role is perfect for someone with excellent interpersonal & project management skills, who enjoys working directly with customers to get them successfully set up, onboarded, trained, and using a platform/product. The focus of this role will be on the initial setup and implementation milestones. It can encompass setting up a customer pilot to expanding an existing customer footprint to a new site.

Part project manager, coach, consultant, and product expert, you’ll be passionate about guiding our enterprise customers to get their Ambient software up and running quickly, allowing them to see value quickly. 

If you want to be at a fast-moving startup, work closely with big-name companies on leading-edge software, provide expert advice, and help solve some of their mission-critical problems, you may be the person we’re looking for!

The impact you’ll make:

• Be an integral part of making our customers successful. Ensure that their initial Ambient.ai journey through setup, onboarding, and implementation is fast, efficient, and low friction, setting the customer up for success (leading to retention and growth)
• Project manage & support our customers through setup, onboarding, implementation, testing and launch, working with customers to establish and document critical goals, milestones and deliverables, then measure & report progress towards those goals
• Become an expert on the Ambient.ai platform and keep up with industry trends, allowing you to establish a trusted relationship with your assigned customers
• Work as part of a team focused on customer success, with alignment to our Implementation Specialists (technical configuration focus) and our Strategic CSMs (strategy, adoption & business value focus)
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services 
• Able to travel up to 20%

The amazing skills you’ll bring to Ambient.ai:

• Must have at least 4-5 years of experience in customer-facing customer success, customer implementation or customer onboarding role, working with large Fortune 100/500 companies
• Strong project management skills and experience with managing SaaS software/tools implementation projects across multiple stakeholders
• Self-motivated, proactive team player with a high level of integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
• Great interpersonal skills and ability to build strong internal and external relationships
• Strong analytical and problem-solving skills; can display trust and integrity under pressure when working through customer issues
• Great verbal and written communication & presentation skills. Experience delivering training or onboarding materials to stakeholders & end-users would be an advantage.
• Basic understanding or interest in learning about machine learning / artificial intelligence
• Bonus:  Experience in management consulting and/or business process transformation
• Bonus:  Experience in Physical Security systems & installation (Video Cameras / NVR / PACS)

Why join us:

• We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible 
• We have an impressive customer roster of F500 companies, including Adobe, VMware, and SentinelOne
• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company 
• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
• We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
• The latest tech and awesome swag will be delivered to your door
• Enjoy a full range of opportunities to connect with your awesome co-workers
• We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist

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Ambient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.