Technical Services Engineer
About Anyscale:
At Anyscale, we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray, a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI, Uber, Spotify, Instacart, Cruise, and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world.
With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert.
The Technical Services Engineer’s primary role is to serve as a technical advisor and champion for Anyscale customers. In this function, you will play a crucial role in the customers’ post-sale journey - helping them to onboard, adopt and grow on Anyscale. While also troubleshooting and resolving open customer tickets and driving consumption.
Anyscale is an ever evolving platform and hence will require close co-ordination with our engineering teams to debug complex issues. This is an exciting role for those who are technically curious and passionate about ML/AI, LLM, vLLM and the role of AI in next generation applications. It’s an opportunity to make a significant impact in a collaborative, fast-paced environment while building a new segment in this space.
Note this role is hybrid, in office 3 days a week (Mon, Tue, Thur).
In this role, you’ll be able to
Be a technical advisor and internal champion for our key customers; helping them to successfully onboard and adopt the Anyscale platform Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolutionParticipate in our follow-the-sun customer support model to ensure continuity in resolving high priority ticketsKeep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolutionManage current workload state of key customers and help to identify new workloads to drive account expansionContribute towards improvement of internal tools and documentation of playbooks, guides and best practices e.t.c. based on observed patternsHabitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experienceBuild and maintain strong relationships with technical stakeholders within customer accounts Qualifications
5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environmentStrong organizational skills and ability to manage multiple customer needs simultaneouslyHands-on experience in ML/AI, Data Engineering and Data ScienceKnowledge in cloud platforms (AWS, GCP or Azure)Excellent communication and interpersonal skills.Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new thingsWillingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowingBonus
Experience with RayKnowledge of MLOps platformsFamiliarity with container orchestration platforms (e.g., Kubernenetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions)Knowledge or training, fine-tuning and inference/serving of LLMs Compensation
At Anyscale, we take a market-based approach to compensation. We are data-driven, transparent, and consistent. As the market data changes over time, the target salary for this role may be adjusted.This role is also eligible to participate in Anyscale's Equity and Benefits offerings, including the following:
Stock OptionsHealthcare plans, with premiums covered by Anyscale at 99% for both employees and dependents401k Retirement PlanWellness stipendEducation stipendPaid Parental LeaveFlexible Time OffCommute reimbursement100% of in-office meals covered Anyscale Inc. is an Equal Opportunity Employer. Candidates are evaluated without regard to age, race, color, religion, sex, disability, national origin, sexual orientation, veteran status, or any other characteristic protected by federal or state law.
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