Business Application Support Engineer
C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. Learn more at: C3 AI
Join C3 AI as a Business Application Support Engineer at our Guadalajara, Mexico office.
Responsibilities:
- Collaborate within the IT team to safeguard financial applications and manage user permissions.
- Proficiency in managing NetSuite, Coupa, Office 365, Atlassian products, Power BI, and Azure Active Directory.
- Implement AAD Single Sign On and SAML.
- Provide support and maintenance for finance applications like NetSuite and Coupa.
- Resolve data and technical issues in partnership with cross-functional teams.
- Develop, document, and enforce policies for data integrity and change management.
- Ensure compliance with SOX and security standards for financial systems.
- Design and implement reports and dashboards according to business needs.
- Uphold confidentiality of company data and financial information.
- Collaborate with Technology and Finance teams to enhance processes in NetSuite.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 3+ years' experience administering Coupa and NetSuite solutions for large enterprises, ideally in a SaaS environment.
- Proficiency in Jira project configurations and application permissions management.
- Thorough understanding of NetSuite stack and modules (Order to Cash, Revenue Recognition, Procurement, GL, AP, AR, FA, etc.).
- Basic SQL scripting skills for creating records and KPIs.
- Familiarity with software like OpenAir, ADP, Concur, FloQast, Varicent, etc., is advantageous.
- Ability to translate end-user needs into technical solutions.
- Proficiency in MS Office, Jira, database management, and cloud applications.
- Strong business analysis skills to capture requirements and propose effective solutions.
- Certification as a NetSuite Administrator or Coupa Administration is preferred.
C3 AI provides a competitive compensation package and excellent benefits.
Employee Testimonial - Juan Castaneda from C3 on Vimeo.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.