IT Support Technician
C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. Learn more at: C3 AI
Join our dynamic team at C3 AI, where we are committed to delivering innovative technology solutions that drive business success. We are looking for a talented IT Support Engineer to provide exceptional technical support and ensure the smooth operation of our IT infrastructure.
Responsibilities:
- Technical Support: Provide first and second-level support to end-users, resolving hardware, software, and network issues promptly. Assists Corporate IT on the West Coast by providing support for our East Coast Offices/time zones.
- System Maintenance: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security. Refurbishing and re-imaging laptops.
- Troubleshooting: Diagnose and troubleshoot technical problems, escalating complex issues to senior engineers when necessary.
- Documentation: Maintain accurate records of support requests, resolutions, and system changes in our ticketing system.
- Collaboration: Work closely with other IT team members and departments to implement and support IT projects and initiatives.
- Collaboration: Work closely with other IT team members and departments to implement and support IT projects and initiatives
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: 4+ years of experience in IT support or a similar role and have been a global admin at a previous position.
- Technical Skills: Proficiency in Windows and Mac OS, networking protocols, and common software applications/cloud services including MS Office, Office 365, Atlassian, Meraki, Surface Hub Devices, Teams Rooms, etc.
- Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus
- Physical Requirement: Must be able to lift 50 lbs.
C3 AI provides a competitive compensation package and excellent benefits.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.