IT Support Engineer

About the Company

Clarifai is a leading, full-lifecycle deep learning AI platform for computer vision, natural language processing, and audio recognition. We help organizations transform unstructured images, video, text, and audio data into structured data at a significantly faster and more accurate rate than humans would be able to do on their own. Founded in 2013 by Matt Zeiler, Ph.D. Clarifai has been a market leader in AI since winning the top five places in image classification at the 2013 ImageNet Challenge. Clarifai continues to grow with employees remotely based throughout the United States, Canada, Estonia, Argentina & India.

We have raised $100M in funding to date, with $60M coming from our most recent Series C, and are backed by industry leaders like Menlo Ventures, Union Square Ventures, Lux Capital, New Enterprise Associates, LDV Capital, Corazon Capital, Google Ventures, NVIDIA, Qualcomm and Osage.

Clarifai is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.

Your Impact

As IT Support here at Clarifai, you are the go to person for technical solutions.  You will have the ability to shape the Internal IT processes, implement technical solutions and assist internal users to keep everything running smoothly.

Your Opportunity

Reporting to the Head of IT & Security, you will be supporting our employees in both the United States, Estonia, Canada, Argentina, and India. You will work with technology as an enabling mechanism to help others to succeed at Clarifai. You will have the opportunity to work with new technologies in a cloud-first environment. You will be supporting and implementing various pieces of IT infrastructure.

Responsibilities

• Endpoint/hardware lifecycle management
• Vendor management
• Inventory management
• Resolve technical issues for internal users
• Educating coworkers about cyber security and its best practices
• Documenting internal IT processes and policies.

Requirements

• Experience with Mobile Device Management (MDM support)
• Excellent knowledge about Apple devices and their products
• Excellent knowledge about Okta, Gmail, Atlassian (Jira/Confluence) and Slack application platforms
• Interest in expanding knowledge of engineering, IT and Security
• Ability to think-outside-of-the-box for troubleshooting and solutions
• Excellent communication skills

Great to Have

• Cloud Infrastructure
• Certificates such as A+ and Network+
• shell scripting