Chief of Staff

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

About the Role  

Key Responsibilities 

• Strategic Communications: Work with leaders across Cleo globally to prioritise, align and deliver communications about our most important strategic initiatives to ensure Cleople are informed, engaged, and inspired.
• Leadership Alignment: Collaborate closely with senior leadership with divergent perspectives to discuss key issues and work behind the scenes to resolve disagreements, influence outcomes, and enable leader success.
• Strategic Planning: Partner with teams developing and executing the company’s strategic vision, helping them translate it into comprehensive communications plans.
• Cross-Functional Leadership: Take major initiatives off the Founder’s plate and lead them cross-functionally end-to-end.
• Leadership Team Coordination: Bring the leadership team together and run team meetings in lieu of the CEO (prepare the agenda, take notes, assign action items, follow up, and hold owners accountable for rolling out key initiatives and decisions).

What We’re Looking For

We’re looking for a rare Chief of Staff that has exceptional people, leadership, and numerical skills. Here’s what we’re looking for:

• Experience: 6+ years of proven experience executing and leading in fast-changing, high-growth organisations (ideally in tech).
• Leadership & Problem Solving: Be a compassionate leader and a structured problem solver and operator, comfortable working with complexity and agility.
• Communication Skills: Experience of (or adjacency to) internal communications processes with exceptional written and verbal communication skills.
• Influence & Leadership: A strong leader capable of successfully influencing and leading multiple large cross-functional teams.
• Organisational Skills: A doer who is extremely organised and diligent.
• Career Ambitions: A next step for you will likely be to found a company, run a division of a company, or take up a principal position at a top-tier VC firm.

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ 
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. 
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months 
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme 
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.