IT/Tech Ops Engineer

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. 

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being. Backed by some of the most well-known investors in tech, we’ve reached over 7 million users and plan to double that number each year... which is where you come in. Follow us on LinkedIn to keep up to date with new product features and insights from the team. 

What You’ll be Doing

• Maintain our endpoints (predominantly Mac and some Windows devices)
• Run and support an efficient IT support helpdesk for over 250 staff
• Troubleshoot software and/or hardware issues and manage equipment stock and repairs
• Own the joiner/mover/leaver processes, working closely with our People Ops team
• Work closely with the Platform team to ensure seamless onboarding to internal systems
• Manage and report on a software patches and update lifecycle
• Create and maintain IT policies, support articles and documentation
• Support with ad-hoc security and compliance tasks

About You:

• You are confident owning TechOps processes for Cleo, shaping it in your best vision
• You are familiar with Mac MDM and EDR tools
• You are a strong communicator and can clearly articulate solutions to complex issues in basic terms for less technically savvy teammates
• You have experience running a 1st and 2nd line support helpdesk

It’s a bonus if:

• You have used Kandji before for managing a large (200+) fleet of Mac devices
• You have worked with identity and access management solutions (e.g. Okta, OneLogin)
• You have some experience managing office AV equipment
• You’re familiar with Google Workspace
• You’ve worked with ULM platforms and automated JML workflows
• You can write some scripts in python or ruby

What do you get for all your hard work? 

• A competitive compensation package (base + equity). You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ 
• This position is a IT3 level and we can pay up to £65,000p.a depending on experience.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Sofina, Balderton & EQT Ventures 
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We can’t fight for the world’s financial health if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks. 
• Work where you work best. In London we have a hybrid approach, we encourage you to spend one day a week or more in our beautiful office but this is fully flexible.

Other benefits

• Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits 
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo) 
• 6% employer-matched pension 
• Performance reviews every 8 months, 
• Generous pay increases for high performers and high-growth team members
• Equity top ups for team members getting promoted 
• Private Medical Insurance via Vitality, dental cover, and life assurance • Enhanced parental leave 
• 1 month paid sabbatical after 4 years at Cleo 
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription 
• Online mental health support via Spill 
• And many more! 

UK App access: The Cleo app is no longer downloadable in the UK. If you’re an existing user, you’ll still have access to the app. But some features won’t be available. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future