Senior Product Analyst, Commercial

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

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What you’ll be doing

As a Senior Product Analyst in the Commercial team, you’ll leverage data to chart the path to net profitability at one of the UK’s fastest growing startups. Your analysis will uncover drivers of business performance versus financial targets, and identify new means of growing user LTV and company revenue.

Initially, you'll play a key role in shaping Cleo's pricing strategy, working in a cross-functional team to experiment with feature bundles and pricing tiers. This is a unique opportunity to influence how we deliver value to our users while maximising profitability. Your work will soon grow beyond this brief into broader matters of company performance.

You’ll also sit within the wider data function here at Cleo; a hotshot chapter of 60 Machine Learning Engineers, Product Analysts, and Analytic Engineers with significant industry experience who are at the heart of everything we do at Cleo. 

Roles & Responsibilities

• Conduct deep-dive analysis of the product ecosystem to understand user behaviour and to identify the highest impact areas for growth
• Collaborate in a cross-functional squad to experiment with pricing tiers and feature bundles, optimising the mix to drive profitability and deliver value to Cleo's users
• Build frameworks for analysing LTV / unit economics, and the commercial viability of new product bets
• Project business KPIs and company profitability to measurable levels of accuracy
• Define how we quantitatively evaluate product success, setting KPIs, designing tracking to measure what really matters
• Conduct regular A/B tests and causal analyses to determine the impact of product and pricing changes on success metrics
• Build and maintain company-level reporting used by product squads, leadership team, and the board
• Influence the roadmap of product teams through presentation of data-based recommendations to senior product and business leadership
• Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase

About you

• Extensive analytics experience: 4+ years experience doing quantitative analysis in a digital product environment
• Knowledge of commercial concepts: Comfortable analysing concepts such as LTV, unit economics, gross margin, profitability. Prior experience with financial modelling is a plus.
• Strong foundational skills: Highly proficient in writing analytical SQL. Solid understanding of data modelling principles and tools such as dbt. Avid user of data visualisation tools such as Tableau, Superset, Looker, Mode.
• Impact-driven: Highly motivated to work autonomously, with strong organisational and time management skills. You are skilled at influencing decisions through data storytelling, and product timely insights that drive success.
• Metric-driven development: Strong track record in using analytics to help teams drive their metrics forward. You know how to decompose KRs into input metrics and growth levers. You've supported product squads to build roadmaps that ladder up to company targets.
• Knowledge of experimentation: Experience conducting large scale A/B experiments and interpreting results to drive product and business decisions

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. This role offers £70K-£90K per annum. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ 
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. 
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months 
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme 
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.