Senior Product Analyst, Commercial

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About Cleo

People come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

What you’ll be doing

As a Senior Product Analyst in the Commercial team, you’ll leverage data to chart the path to net profitability at one of the UK’s fastest growing startups. Your analysis will uncover drivers of business performance versus financial targets, and identify new means of growing user LTV and company revenue.

Initially, you'll play a key role in shaping Cleo's pricing strategy, working in a cross-functional team to experiment with feature bundles and pricing tiers. This is a unique opportunity to influence how we deliver value to our users while maximising profitability. Your work will soon grow beyond this brief into broader matters of company performance.

You’ll also sit within the wider data function here at Cleo; a hotshot chapter of 60 Machine Learning Engineers, Product Analysts, and Analytic Engineers with significant industry experience who are at the heart of everything we do at Cleo. 

Roles & Responsibilities

• Conduct deep-dive analysis of the product ecosystem to understand user behaviour and to identify the highest impact areas for growth
• Collaborate in a cross-functional squad to experiment with pricing tiers and feature bundles, optimising the mix to drive profitability and deliver value to Cleo's users
• Build frameworks for analysing LTV / unit economics, and the commercial viability of new product bets
• Project business KPIs and company profitability to measurable levels of accuracy
• Define how we quantitatively evaluate product success, setting KPIs, designing tracking to measure what really matters
• Conduct regular A/B tests and causal analyses to determine the impact of product and pricing changes on success metrics
• Build and maintain company-level reporting used by product squads, leadership team, and the board
• Influence the roadmap of product teams through presentation of data-based recommendations to senior product and business leadership
• Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase

About you

• Extensive analytics experience: 4+ years experience doing quantitative analysis in a digital product environment
• Knowledge of commercial concepts: Comfortable analysing concepts such as LTV, unit economics, gross margin, profitability. Prior experience with financial modelling is a plus.
• Strong foundational skills: Highly proficient in writing analytical SQL. Solid understanding of data modelling principles and tools such as dbt. Avid user of data visualisation tools such as Tableau, Superset, Looker, Mode.
• Impact-driven: Highly motivated to work autonomously, with strong organisational and time management skills. You are skilled at influencing decisions through data storytelling, and product timely insights that drive success.
• Metric-driven development: Strong track record in using analytics to help teams drive their metrics forward. You know how to decompose KRs into input metrics and growth levers. You've supported product squads to build roadmaps that ladder up to company targets.
• Knowledge of experimentation: Experience conducting large scale A/B experiments and interpreting results to drive product and business decisions

What do you get for all your hard work?

• A competitive compensation package (base + equity). You can view our public skills framework and salary bandings here. This is an AX3 position paying £70k-£90k p.a depending on experience.
• Work at a fast-growing UK startup, backed by top VC firms, Sofina, Balderton & EQT Ventures - that still has a sense of its values
• A clear progression plan. We want you to keep growing. You will always have a clear development plan, built using our skills framework, and a people-manager who works hard to help you on that journey.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
• And the rest!
  • Performance reviews every 8 months, with generous pay increases and equity top-ups for high performers
  • Private Medical Insurance via Vitality, dental cover, and life assurance
  • 25 days annual leave a year + public holidays + 1 additional day for every year you spend at Cleo
  • 6% employer-matched pension 
  • 1 month paid sabbatical after 4 years at Cleo
  • Enhanced parental leave
  • Access to Learnerbly, Reforge, and other L&D portals
  • We'll pay for your OpenAI subscription
  • Regular socials and activities, online and in-person
  • Online mental health support via Spill
  • And more! Check out our full benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits

UK App access: The Cleo app is no longer downloadable in the UK. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve shifted our focus to where we can provide the most value and make the greatest impact for users. We’ll be returning to support UK users in the future.