Strategy & Operations Manager (People)

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

About The Role:

Being an Operations Manager in the People team means working on a range of high-impact cross-functional projects. You’ll be expected to step in and solve problems wherever they appear, with an ability to go from the strategic to the tactical very quickly. 

You’ll be pushed to build understanding for multiple domain areas as you take on projects with tight deadlines. This means your priorities can shift day to day, from building robust performance frameworks to implementing new systems or processes for recruitment, you’ll have an opportunity to gain exposure across one of the most important areas of any business.

What You'll Be Doing:

You’ll take the lead in building and refining the key processes that drive talent density. From setting up seamless goal-setting frameworks to streamlining performance reviews, you’ll be responsible for ensuring that our systems are not only efficient but also scalable as we grow. You'll continuously look for ways to optimize every step of the process, working closely with the leadership team to get things done.

Data will play a central role in everything you do. You’ll dig into performance data to uncover insights, spot trends, and identify areas for improvement. This data-driven approach will help you refine our performance management systems, ensuring they support employee development and company growth. You’ll also be responsible for developing and tracking performance-related KPIs, making sure that the right metrics are in place to measure progress and success across the business.

Beyond performance management, you’ll work closely with the Chief People Officer on a range of initiatives. This could involve contributing to larger org design projects, helping to implement new systems across the People function, or taking on key projects that support broader business objectives. You’ll play a critical role in ensuring that the people operations side of the business is efficient, scalable, and aligned with our long-term vision. 

About You:

• 2+ years of experience in operations, consulting, strategy, or similar roles
• Strong analytical skills with a focus on data-driven decision-making.
• Intermediate proficiency in SQL for data analysis and reporting.
• Strong project management skills
• Ability to think strategically while executing effectively at an operational level.
• Excellent communication skills and the ability to influence stakeholders across all levels of the organization.
• Comfortable working in a fast-paced, high-growth environment.

Nice to Have:

• Exposure to high-growth startup or fintech environments
• Ops experience at a larger more established tech org
• Process engineering experience

What We’ll Offer You:

• A collaborative, supportive, and innovative environment where your contributions will make a real impact.
• A competitive compensation package (base + equity) with reviews every 8 months. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This is a level 3 role and we can pay £68,985 - £89,478, depending on experience.
• Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
  
  
• Other benefits;
• Generous pay increases for high-performers and high-growth team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
• Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
• 6% employer-matched pension in the UK
• Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• And many more!