Technical Account Manager

Job Overview

Contextual AI is hiring a Technical Account Manager to be part of the founding GTM team. This team is responsible for selling into Global 2000 organizations deploying generative AI solutions in production. As Technical Account Manager, you will be responsible for the delivery of a large book of business with a key strategic account, and growing market share through strong relationships with key stakeholders. This includes designing, analyzing, and driving production-grade AI deployments in close partnership with our customers, as well as project managing delivery and balancing priorities across a variety of workflows. The Technical Account Manager will report into the Head of Sales and will play a critical role in building the sales playbook, process, and infrastructure to fuel Contextual AI’s long-term growth. If you are excited about changing the way enterprises work with generative AI, we’d love to hear from you.

What you’ll do:

• Own our relationship and revenue performance with our strategic account(s)
• Drive growth with key accounts, including driving adoption among existing teams and pursuing expansion opportunities within the larger organization
• Partner closely with account stakeholders to identify high value use cases, scope out appropriate solutions, and structure deployment plans and commercial agreements
• Manage delivery of all pilot and production activities, including aligning internal and stakeholders on KPIs, scoping key solutions, and managing customer reporting and communications 
• Evaluate the performance and impact of our AI offering on the customer business
• Build deep relationships with both executive and technical stakeholders
• Collaborate with the Head of Sales to develop the sales strategy, playbook, and process and shape the future of the Technical Account Manager function
• Work cross-functionally with product, solutions, marketing, and operations to ensure customer success
• Be the face of Contextual AI to the account

What we’re seeking:

• 4+ years account management, customer success, or client-facing experience in a tech company, with a highly technical product offering (ideally SaaS)
• 2+ years experience working with enterprise customers
• Proven track record of overachievement in revenue-generating roles and/or growing a book of business
• Strong technical background and understanding of the generative AI space and retrieval-augmented generation
• Ability to design, operationalize, and implement enterprise-grade deployments
• Polished communicator, meticulous operator, and resourceful self-starter
• Deep empathy for customers, the ability to build relationships with both executive and technical decision-makers, and genuine interest in helping them solve problems with generative AI

Location: San Francisco Bay Area or NYC, in office 2 - 3 days a week

Salary Range for California Based Applicants: $125,000 - 150,000 (actual compensation will be determined based on experience, location, and other factors permitted by law). The total compensation package for this position may also include an annual performance bonus, stock, benefits, and/or other applicable incentive compensation plans

Equal Opportunity

Contextual AI is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.