Head of Customer Success

We believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.

We have solid traction but are still a young company. This role is what you make of it, and your teammates and colleagues will help you every step of the way. You’ll look back on your time at Copy.ai and view it as the most impactful and highest growth phase of your career. There’s a lot to take on, but we trust that you’re up to the challenge.

Copy.ai is a fully remote company. All employees must be able to work 9am-5pm in their timezone, Pacific to Eastern.

As the Head of Customer Success you'll be tasked with developing and implementing a thoughtful and best-in-class Customer Success strategy. You will build, lead and inspire a thoughtful, attentive, and technical CS team that will deliver exceptional customer experiences, focusing on retention, adoption, growth, and engagement. You will identify opportunities to streamline support processes and enhance the overall customer experience. You will partner with the Leadership Team on Customer Success and Go-To-Market strategies on rolling out and executing on the CS and Implementations.

*Copy.ai is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.*

What We Offer 😎:

👫 A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters; 50 team members as of 11/2024

💰 Competitive salary and stock option equity packages; We're a Series A startup

🏥  Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance through Guardian; Copy.ai pays up to $800/month per employee for monthly premiums

🏠 100% REMOTE startup! Our team is distributed all over the US and Canada

🛫UNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation

📈 401k plan and automatic 3% employer contribution from Day 1!!!!

💻 Brand new work-sponsored computer

🏝  IRL / In-Person retreats throughout the year