IT Support Technician

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI. 

 

IT Support Technician - New York City

Dataiku’s on-premise, cloud, or SaaS-deployed platform connects many data science technologies,  and our technology stack reflects our commitment to quality and innovation. We integrate the best of data and AI tech, selecting tools that truly enhance our product. From the latest LLMs to our dedication to open source communities, you'll  work with a dynamic range of technologies and contribute to the collective knowledge of global tech innovators. You can find out even more about working in Engineering at Dataiku by taking a look here.

How you’ll make an impact 

Dataiku is looking for a full-time IT Support Technician to join the Information & Technology Team. Working out of one of Dataiku’s principal offices (London, New York and Paris), you will be based in New York. We look for someone with energy, pragmatism, simplicity, and a solid technical background. 

IT Operations are critical to the success of Dataiku employees around the world. The IT Team is responsible for the systems, networks and services that Dataiku employees rely on. Dataiku's current IT Stack is a fast-moving modern and primarily Mac-based cloud-oriented environment: Google Workspace, Slack, Airtable,, Miro, Asana,, Zoom video conferencing and associated devices, among othersThe goal of the IT Support Team is to provide the best in class support to our employees worldwide based either in our global offices or working remotely in this tech environment. 

As we scale quickly, you will join our IT Support Team to accompany Dataiku’s growth. You will report to the IT Support Team Lead for Americas and will work closely with the other IT Teams (Support, Automation and Operations & Security). This role is physically based in the New York City office but periodic travel to other office locations may be required. 

What you’ll need to be successful 

  • Experience with 1st and 2nd line support.
  • Experience in support in a modern cloud-first IT Stack.
  • Experience in support for macOS
  • Practical AV/VC knowledge & experience
  • MDM knowledge (JAMF, Intune)
  • Excellent communication skills in English (French or another language is a +)
  • Good listening skills, and you know how to help people asking for your support.
  • Organise work and set priorities.
  • Excellent sense of service and a positive mindset.
  • Experience in a similar position, ideally in an international and fast-growing environment.
  • Proactive and can work independently when needed.
  • You enjoy learning and applying knowledge to practical uses.
  • You like to travel.

What does the hiring process look like? 

  • Initial call with a member of our Tech Recruiter - 30 mins
  • Video call with the IT support lead America - 1 hour
  • Technical Assessment to show your skills with our Principal IT Operations Engineer - 1 hour
  • Final Interview with Senior IT Support Manager - 30 mins
Compensation and Benefits

The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program. 

Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.

US only national base pay ranges
$75,000$95,000 USD
 
What are you waiting for!
At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.
 
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com
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