Senior Engagement Manager
At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.
Dataiku is looking for a Senior Engagement Manager to join the team. The ideal candidate is an energetic individual passionate about deploying big data technologies and using data science to solve business problems and who will efficiently help customers drive their projects to get the most out of Dataiku DSS.
The Dataiku Services team is responsible for deployment, enablement and implementation of Dataiku platform for our customers, which include global enterprise companies. Our goal is to accelerate their time to value at the initial engagement and throughout our partnership by executing targeted service packages.
As a part of the Professional Services team, the Senior Engagement Manager is responsible for driving smooth services engagements for our clients in the Apac market.
How you'll make an impact
- Effectively project-manage the delivery of Dataiku’s suite of professional services
- Manage client relationship and needs with key partners among our customer organizations
- Maintain consistent and concise internal communication across multiple teams
- Ensure Dataiku's customers achieve high rates of product adoption, realize significant value in a timely manner, thereby leading to high net dollar retention
- Ensure the successful execution of a company-wide Services Delivery Methodology in a product company in Apac, while contributing to the evolution of our implementation processes during Dataiku's rapid growth
- Contribute to services estimation and selling of services in the region
Your skilled coordination of the deployment, training, and adoption of best practices will position our Customers and Partners to derive the maximum value from the software from day one, contributing to their data-driven operational success.
What you'll need to be successful
- 8 years + of experience in advanced analytics, data science projects, or consulting
- Proven track record in successfully managing complex initiatives and navigating challenging stakeholder dynamics, demonstrating strong leadership, communication, and customer management skills
- Experience leading delivery teams and supporting sales motion
- Highly proficient in spoken and written English
- You are organized, process-oriented, resourceful and highly motivated by a hands-on approach to customer management, routinely interacting with customers and cross-functional teams
- You are technically-minded, although an engineering background is not a requirement for this role
- Bachelor’s degree required
- PMP certification or similar training is a plus
- Experience in enterprise data projects and familiarity with advanced analytics technologies is a plus
- Experience in hyper-growth product-based SaaS, data analytics, or an AI company is a plus