Workplace Experience Manager

As the Workplace Experience Manager, you will collaborate with regional teams to ensure employees enjoy a safe, welcoming, and efficient environment. You’ll play a central role in maintaining seamless office operations while fostering a strong sense of community and engagement. This role also involves contributing to larger projects with workplace experience teams based in Paris, New York, and Singapore.

In this role, your duties will include:

• Deliver best-in-class workplace services, balancing cost and business needs to create, support and scale our workplace experiences in London and serviced office space in Amsterdam. 
• Support the end-to-end management of the workplace lifecycle, including occupancy/ space management, reception, facilities management, vendor management, employee events, catering, and risk and safety/contingency planning.
• Act as a primary facilitator and point of contact for new employees through their onboarding experience.
• Support new hire onboarding with desk set-up, office tours, supplies, and security badges for access.
• Research and implement new cost-effective measures for office expenditures and manage the local facilities request, resolution and associated budget in partnership with our Finance team.
• Manage local vendors and property management to ensure service requirements are being met, any issues are resolved quickly, and we maintain a safe and compliant workplace.
• Serve as the ambassador and primary day-to-day contact for our London office by providing in-office services and solutions that support occupancy and increase employee engagement and productivity.
• Partner with IT to ensure visitors have access and conference rooms are working efficiently.
• Manage the office life budget.
• Partnering with executive assistant and the chief of staff on company projects and requests in the London office (e.g. events, meetings, AMAs, Happy Hours, etc.)
• Lead and participate in the EMEA engagement strategy locally and in building an engagement strategy by partnering with our workplace experience managers in Paris to make our employees feel included and part of a larger team.
• Solicit feedback regularly and action thoughtfully and intentionally.
• Collaborate with senior leadership, People, and other departments to align well-being strategies with organisational goals, ensuring employee workplace experience initiatives support the company's mission and vision.
• Making sure the office is kept clean and tidy at all times, including replenishing snacks and beverages and well-kept meeting rooms and communal areas. 
• Develop and implement strategies to boost employee morale, motivation, and job satisfaction. Organise activities and programs that foster a positive workplace culture; be the point of contact for employees and managers.
• Plan and execute strategic goals for the Workplace Experience team by ensuring processes are standardised and scalable.
• Managing the regional SWAG inventory and distribution 

What skills and knowledge should you bring:

• Must be onsite in our London office 5 days a week.
• 5+ years of experience in leading workplace experience/ office management and facilities/operations for a local London office within the Tech/startup industry
• You've managed an office of 80+ employees in a hybrid environment
• Believes in and knows what it means to be the “Director of First Impressions” - has a strong passion for workplace culture and customer service.
• Strong organisational and analytical skills.
• Flexible approach with superb interpersonal skills, both in verbal and written communications, with an ability to effectively present information and communicate changes
• Space management and programming experience
• Flexible and able to work in a fast-paced, dynamic and demanding environment
• Highly organised with an attention to detail and the ability to multitask
• A high degree of independent judgment and discretion in order to identify, diagnose, and solve problems while taking a team approach to daily office operations
• Proficient with Google Suite, MS Office applications, Slack and Mac