Content Moderator

About ElevenLabs

ElevenLabs creates the most realistic, versatile and contextually-aware AI voices. We’re the leaders in voice technology with our cutting-edge research and products that enable our customers to generate content at scale. We have deployed a platform for creators & publishers to turn their long text into audio with compelling and natural voices. Currently, we are expanding the capabilities of the platform to incorporate comprehensive generative voice control. This entails developing tools to convert videos and podcasts into speech, supporting multiple languages, while maintaining the unique characteristics of the speaker’s voice, providing emotional control, and even creating entirely new character voices. ElevenLabs was founded by two experienced engineers who previously worked at Google and Palantir, bringing their expertise from the world of big tech into new frontier. We have secured venture capital funding and have recently concluded our successful Series A round. Join us in shaping the future of voice technology.

About the role

At ElevenLabs, ensuring our systems are developed, deployed, and used safely is our priority. We use technical safeguarding solutions to try and detect and identify problematic and harmful content, and invest in teams that help us enforce our policies. This role is for you if you enjoy the following:

• Rapid and Diligent Actions: Quickly and effectively assessing user-generated content (USG), by following internal guidelines and policies. Ad hoc escalation of urgent issues, technical questions, and moderation policy queries.
• Continuous Improvement: Developing and maintaining security standards and applying them in new situations. Understanding the context of requests, and communicating with users professionally.
• Team Spirit: Working as part of a bigger moderation and customer support team.
• Building a Safe Space: Taking pride in your role as a guardian of our community by actively ensuring that USG complies with our policies and meets our standards. Maintaining a respectful and secure environment for everyone.

Due to the nature of the role and the subject matter involved, you might be exposed to difficult content including hate speech, threats, and other offensive content. We will support you in doing your best work, but a robust emotional resilience is required for this role.

Who we are looking for
We are a young company of highly motivated individuals who work together while being spread across the globe. Each one of us is driven by the pursuit of excellence, supporting one another while taking ownership of our outcomes, and exploring uncharted territories. To thrive in this environment, you should be passionate about AI audio and ElevenLabs products, highly motivated and driven, with strong work ethic.

What you bring

• Ability to perform multiple tasks while having a keen eye for detail
• Previous content moderation or customer support experience
• Professional fluency in English

What we offer

• A base salary around $22,000 - $32,500; depending on qualification and experience.
• Remote-first; we look at who you are rather than where you live. That’s why we are growing across the globe and support your preferred location.
• Opportunity to work with a super smart and ambitious group of people.