Customer Support Specialist

About ElevenLabs

ElevenLabs creates the most realistic, versatile and contextually-aware AI voices. We're the leaders in voice technology with our cutting-edge research and products that enable our customers to generate content at scale. We have deployed a platform for creators & publishers to turn their long text into audio with compelling and natural voices. Currently, we are expanding the capabilities of the platform to incorporate comprehensive generative voice control. This entails developing tools to convert videos and podcasts into speech, supporting multiple languages, while maintaining the unique characteristics of the speaker's voice, providing emotional control, and even creating entirely new character voices. ElevenLabs was founded by two experienced engineers who previously worked at Google and Palantir, bringing their expertise from the world of big tech into new frontier. We have secured venture capital funding and have recently concluded our successful Series-A round. Join us in shaping the future of voice technology.

About the role

You will enjoy the role if you enjoy doing the following:

• Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
• Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions.
• Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company. You're the vital link between our customers and our team, fostering a sense of connection.
• Building a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform's standards.

Who you are

We are a young company of highly motivated individuals who work together while being spread across the globe. Each one of us is driven by the pursuit of excellence, supporting one another while taking ownership of our outcomes, and exploring uncharted territories. To thrive in this environment, you embody these attitudes: You are passionate about text-to-speech AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. You are a highly motivated and driven individual with a strong work ethic.

What we offer

• A base salary of $22,000 - $32,500; depending on qualification and experience.
• Remote-first; we look at who you are rather than where you live. That’s why we are growing across the globe and support your preferred location.
• Opportunity to work with a super smart and ambitious group of people.