Solutions Architect (North America)

Opportunity Summary:

Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore and is currently in stealth mode.

In this role, you will:

• Collaborate with the sales leadership to understand customer requirements and enable technical solutions deployment based on customer needs.
• Develop an in-depth understanding of Ema’s technology and underlying architectures
• Deliver compelling product demonstrations tailored to the specific needs of potential customers, showcasing key features and benefits.
• Work closely with customers to execute successful PoCs, demonstrating the feasibility and value of Ema in their environment.
• Position yourself as a Trusted Advisor to key customer stakeholders with a focus on achieving their desired Business Outcomes. 
• Collaborate with customers to design and architect solutions that align with their business goals, ensuring seamless integration with existing systems.
• Drive project teams towards common goals of accelerating the adoption of Ema’s solutions. 
• Demonstrate and communicate the value of Ema’s solution throughout the engagement, from demo to proof of concept to running workshops, design sessions and implementation with customers and stakeholders.
• Help take Ema’s solution from POC to production. 
• Understand customers cloud/on-prem environment and their unique needs for deploying Ema’s solutions. Work with our engineering team to translate customer needs into a productionizable solution that fits into Ema’s deployment models.
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Ema’s platform. Create repeatable processes. Create and maintain technical documentation, including solution architectures, integration guides, and best practices.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and product to resolve technical deployment obstacles and improve Ema.

Ideally, you'd have:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years experience as a Solutions Architect/Solutions Engineer, Sales Engineer, Forward Deployment Engineer or in a similar technical pre-sales role.
• Strong understanding of enterprise SaaS solutions and cloud technologies.
• Solid experience with solution design, architecture, and integration.
• Familiarity with relevant programming languages and technologies.
• Customer-focused mindset with a passion for understanding and solving customer challenges.
• Excellent presentation and communication skills, with the ability to convey complex technical concepts to diverse audiences.
• Strong collaboration skills, with the ability to work effectively both independently and as part of a global team.