Head of QA (India)

ABOUT GLEAN:

We’re on a mission to bring people the knowledge they need to make a difference in the world. 

Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don’t we have that at work? And that was the beginning of Glean.

Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

JOB DESCRIPTION:

Glean is looking for a talented Head of Quality Assurance to join our rapidly expanding, VC-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.

As the Head of QA, you would be responsible for all aspects of Quality Assurance at Glean, from setting up test strategies and processes to managing qualification of all product releases to building a world class QA team.

 

RESPONSIBILITIES:

• Lead and oversee the entire Quality Assurance (QA) organization, ensuring alignment with the company's strategic objectives and quality standards.
• Develop a deep understanding of the product, both from a customer’s perspective and its underlying technical principles and architecture
• Work with geographically diverse cross functional teams to define and implement the QA charter, outlining the vision, mission, and key objectives of the QA department, ensuring it supports the overall goals of the product and engineering teams.
• Spearhead the expansion of the QA team's scope and capabilities, identifying new areas for growth and ensuring the team adapts to evolving product and market needs.
• Drive the adoption of automation within the QA processes, championing the development and implementation of automated testing frameworks and tools to enhance efficiency and effectiveness.
• Manage the execution of backend (BE) and frontend (FE) releases, ensuring a consistent release schedule of two releases per week, while maintaining high-quality standards. Also manage QA for browser extensions, mobile and desktop apps.
• Responsible for the recruitment, onboarding, and continuous professional development of the QA team members, fostering a culture of excellence and continuous improvement.
• Provide technical leadership and mentorship to the QA team, assisting in resolving complex issues and promoting best practices in software testing.
• Manage the QA team which comprises 20+ QA engineers currently and help employees grow through career development, coaching, and mentoring while guiding senior engineers to maximize their potential. You'll provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives; retain top talent
• Be the voice of quality at the company and champion an atmosphere of continuous improvement with a metrics driven culture
• Implement multiple checks and balances within the team to ensure quality high productive work is being performed while averting the risk of burnout via efficient time management

REQUIREMENTS:

• BS CS/EE or equivalent with 15+ years of industry experience, of which 5+ years is in QA Management
• Preferable experience with SaaS enterprise software qualification built and delivered on any of AWS or Azure or GCP
• Experience with fast paced development involving qualification of multiple releases a week
• Experience building and cultivating strong quality practices and processes
• Experience in hiring and developing teams
• Experience in managing teams involved in different types of testing, both manually and via automated tests
• Experience in Search domain a plus

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.