Systems Manager - GTM

About Glean

We’re on a mission to bring people the knowledge they need to make a difference in the world. 

Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don’t we have that at work? And that was the beginning of Glean.

Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Job Duties and Responsibilities

• Administration of core GTM tech stack, such as SFDC, Outreach, Gong, Linkedin, LeanData, and others
• Participate in projects to document requirements, scope solutions, and develop solutions
• Ensure data accuracy, completeness, and consistency across all GTM systems and tools, including CRM, CPQ, and other relevant applications
• Lead a high performing technical GTM delivery team, delivering complex projects across multiple work streams, building effective business partnerships, and leading successful process and transformation initiatives
• Overall management and execution of Salesforce-related infrastructure changes and records management
• Implementation and maintenance of systems such as CPQ, CLM, and SFDC
• Collaborate closely with cross-functional teams (e.g., Finance, Legal, Sales, etc.) to build robust cross-functional processes and support cross-team handoffs acting as project owner
• Partner with the Enablement team to create and disseminate tech/tools training

Minimum REQUIRED Knowledge, Skills, and Abilities

• Minimum of 5-7 years of experience in GTM systems and business process operations
• Expert proficiency in core revenue teck stack technologies such as SFDC, Outreach, LeanData, ZoomInfo, Gong, etc.
• Understanding of sales processes and implementation of Salesforce.com
• Strong business acumen and demonstrated ability to collect and analyze data and translate into business insights
• 2+ years of experience managing a technical delivery team (SFDC developers)
• Support processes promoting data integrity, data governance and compliance
• Good understanding of interconnectivity between systems allowing to perform upstream and downstream impact analysis from multiple stakeholders’ point of view
• Excellent Communication Skills: Ability to concisely explain complex cross-functional processes
• Ability to create clear/simple documentation - process guides & diagrams

• Solid knowledge of Agile development methodologies and practices
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues
• Strong communication skills to effectively collaborate with cross-functional teams and stakeholders