Support Engineer - Commercial

Lambda's GPU cloud is used by deep learning engineers at Stanford, Berkeley, and Carnegie Mellon. Lambda's on-prem systems power research and engineering at Intel, Microsoft, Kaiser Permanente, major universities, and the Department of Defense.

If you'd like to build the world's best deep learning cloud, join us. 

What You’ll Do

• Be the first point of contact for all incoming technical support questions and handle all customer interactions with understanding, empathy, and transparency.
• Troubleshoot software and hardware issues for customers and provide guidance on the best technical solutions that suit their needs.
• Document solutions to common problems to allow for future customer self-service.
• Provide feedback to internal teams on technical issues our customers are facing and, above all, be the customer’s advocate.
• Work together in a cohesive, customer-first collaborative team environment, sharing your skills, knowledge, and experience.

You

• Have Linux administration experience.
• Have Shell and Python scripting proficiency.
• Possess excellent written and oral communication skills.

Nice to Have

• Familiarity with ML / AI / Deep Learning.
• Wide flexibility for scheduling as we push for 24/7 support availability.

About Lambda

• We offer generous cash & equity compensation
• Investors include Gradient Ventures, Google’s AI-focused venture fund
• We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability
• Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
• We have a wildly talented team of 200, and growing fast
• Flexible Paid Time Off Plan that we all actually use
• Benefits and Retirement offered through Employer or Record services and will vary depending on the requirements for the country of residence

A Final Note:

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.