Associate Product Manager (Integration and Platform Services)

Level AI is revolutionizing customer experience with cutting-edge AI-driven solutions for enterprises. The Customer Engineering team plays a crucial role in building scalable, self-serve integrations and onboarding frameworks, ensuring seamless data flow between CcaaS, CRM, and other enterprise systems.

About the Role - We are looking for a Product Manager (PM) / Associate Product Manager (APM) to drive innovation in our iPaaS and self-serve integrations. This role is ideal for someone with a strong technical background (software development experience required) who can work with engineers closely and prioritize customer needs.

What You’ll Do:
πŸš€ Drive Self-Serve Integration Strategy:
 Define and execute the roadmap for Level AI’s integration platform (iPaaS).
 Work with engineering teams to build scalable, reusable connectors for CRMs, telephony, and other enterprise tools.

πŸ“Š Customer & Data-Driven Decision Making:
 Gather insights from customers, Customer Success, and Sales teams to improve onboarding & integrations.
 Analyze data pipeline performance and work on optimization strategies.
 πŸ€ Cross-Team Collaboration:
 Partner with engineering, customer success, and support teams to define product requirements.
 Ensure seamless handoff of new features and integration capabilities to internal teams & customers.

πŸ”§ Technical Understanding & Execution:
 Work closely with engineers to build low-code/no-code self-serve integration tools.
 Hands-on involvement in API design, data flows, and debugging integration issues.

πŸ“ˆ Optimize Customer Onboarding & Automation:
 Drive adoption of self-serve integrations to reduce manual work for customers.
 Identify automation opportunities to improve onboarding speed and reduce engineering dependencies.

What We’re Looking For:
βœ… 2+ years of software development experience (mandatory)
βœ… Strong technical background in APIs, integrations, or data engineering
βœ… Excellent analytical skills – ability to interpret data & customer insights to make decisions
βœ… Proactive problem solver with a strong bias for action
βœ… Experience working with cross-functional teams (engineering, CS, support, sales)
βœ… Familiarity with iPaaS tools (Workato, Mulesoft, Zapier) is a plus

Bonus (Nice-to-Have)πŸŽ“ MBA or prior product management experience in B2B SaaSπŸ“‘ Experience with CcaaS, CRM, or data pipeline integrationsπŸ›  Worked on self-serve platforms or developer tools

Why Join Us?
πŸš€ Be at the forefront of AI-powered customer experience solutions
⚑ Work on cutting-edge integrations & automation that scale across enterprises
🎯 Own and shape high-impact self-serve initiatives
🀝 Collaborate with top engineers & AI experts
πŸ“ˆ Grow fast in a high-ownership product role

Apply for this job
logo Level AI Product Management Full Time 🌎 Remote πŸ“ Noida Apply Now
Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe and stay updated.

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Join our newsletter