Product Technical Writer (Remote - India)
Are you interested in the next generation of Artificial Intelligence and Natural Language Processing? Then, read on. Level AI is on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer care agents so they can solve any customer issues at record speed, creating both happier customers and agents.
Join us in our quest to equip call centers with cutting-edge technologies so that they can put the human back into the customer care experience.
Level AI (https://thelevel.ai/) is a hyper-growth, series B, Silicon Valley-based startup backed by Battery Ventures. We’ve assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, and Medallia, among others.
Responsibilities :
- Work closely with the Product Managers and articulate crisply and clearly the capabilities, functionalities, and business benefits of our products and solutions in customer-facing material such as user guides, knowledge articles, videos, and in-platform documentation such as tooltips, welcome instructions.
- Be Level AI expert and thought leader on the customer, latest AI technology trends, and the players in the market.
- Become the go-to person for marketing and customer success teams to understand the ins and outs of our product.
- Create knowledge articles on complex AI-based product features in easy-to-understand language for a non-technical customersBuild content that differentiates Level AI by understanding customer pain points.
- Tailor messaging to various persona and customersTrack usage of training materials and gather customer feedback on support documentation to prioritize future training investments.
Skills/Competencies :
- Stellar copywriting skillsExcellent verbal communicator
- Self-sufficient: can produce customer-training documents, training videos, knowledge articles and other in-platform documentation with minimal supervision and guidance.
- Strategic: understand the space, the customer, and the criticality of his/her role in the organizationPassionate about great enterprise software, AI, and innovative products.
Requirements :
- Bachelor's degree, Master’s degree a plus
- 3+ years of Product/technical writing experience in Enterprise Software (experience in a startup environment is a huge plus)
- Saas experience is preferred
- Ability to manage multiple projects and work in fast paced environment
- Strong written and verbal communications and experience working with content in multiple mediums
Work portfolio - Please share your past body of work (e.g., videos, blog, knowledge articles, customer training materials, support documents) as part of your job application.