Technical Account Manager
Location: Hybrid , work in EST hours
Company Description
Level AI is a leading provider of cutting-edge SaaS solutions, specializing in artificial intelligence software for the modern Contact Center. We are seeking a highly motivated and versatile SaaS Implementation Engineer to join our team. In this role, you will play a crucial part in ensuring the successful setup and deployment of prospect and customer SaaS instances, acting as a bridge between technical implementation and customer satisfaction. If you're a proactive individual with strong technical acumen, project management skills, and a knack for client interactions, we want to hear from you.
Key Responsibilities :
Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.Identify opportunities for upselling and cross-selling our solutions to existing clients.Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions. Requirements :
Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience 2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementationsStrong technical background with a good understanding of SaaS platforms, APIs and cloud services.Excellent project management skills with the ability to juggle multiple projects simultaneously.Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.Exceptional organizational and problem-solving skills.Strong communication skills in English (both written and verbal).Comfortable working EST hours Optional Requirements :
Familiarity with common CRM integrations such as Salesforce and Zendesk.Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.
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