BI Engineer, SDE II

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself. 

Overview:

We are looking for a BI Engineer to focus on our customer-facing analytics platform. This includes critical applications and BI tools that allow LivePerson’s customers to report business metrics and generate insights. The role will be a senior engineer in ensuring best practices in query logic, data sizing, and data modeling. The business impact is that brands will have the analytics and tooling they need to manage contact centers and automate conversations.  

You will: 

• Develop a deep understanding of LivePerson’s data architecture and data mappings.
• Leverage Python to transform data from base events to aggregated metrics.
• Contribute to and extend LivePerson’s primary analytics platform based on MicroStrategy.
• Build templates to allow customers to integrate LivePerson’s data schema into their own in-house tools (e.g. Tableau, PowerBI)
• Work cross-functionally across engineering, product, and business teams to understand how customer data needs can best be met.
• Assist our engineers in designing a data architecture that supports speed and innovation in development.
• Work with innovative technologies incorporating AI, machine learning and conversational interfaces.

You have:

• 3+ Experience as BI Engineer - MUST
• 2+ MicroStrategy experience - nice to have
• 3+ years of experience in a Backend Engineering role working with databases and SQL - MUST
• Advanced working SQL knowledge and experience working with relational databases, query authoring as well as working familiarity with a broad range of databases - MUST 
• Experience with object-oriented/object function scripting languages, specifically Python - advantage
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Conceptual knowledge of cloud technologies (e.g. GCP, AWS) for BI tooling
• Degree in Computer Science, Statistics, or another quantitative field
• Demonstrated ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions.

Benefits:

• Time away: vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: parental leave.
• Development: tuition reimbursement, native AI learning

Why you’ll love working here: 

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.