CloudOps Engineer II

 LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

The LivePerson Cloud Operations team is looking for talented CloudOps Engineers to help take our operations to the next level. We are looking for a candidate that takes on challenges, continuously expands his area of expertise, and takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices, and a desire to apply his skills in the field of DevOps.

You will:

• Support new cloud services, including gathering and validating requirements, testing capabilities, implementing service, and monitoring and maintaining service performance SLAs.
• Maintain cloud infrastructure using tools like Terraform and Ansible.
• Work closely with development, operations, and security teams to ensure that cloud infrastructure meets business needs.
• Utilize your deep experience and problem-solving skills to help prevent and resolve production issues.
• Maintain golden image pipelines and OS patching procedures for Linux and Windows systems across multiple cloud environments.
• Support our FinOps staff in activities supporting cloud cost optimization.
• Support our compliance staff in activities related to maintaining and attaining new security certifications for our cloud solutions.
• Employ DevOps principles and tools to automate routine processes.
• Support post-outage procedures such as correction of error (COE) and root cause analysis (RCA) procedures.
• Recommend and implement cloud operations best practices.
• Participate in 24x7 on-call support rotation.

You have:

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline, or in place of a 4-year degree, equivalent engineering work experience in a CloudOps, DevOps, or similar role.
• 4+ years of experience in GCP, AWS, or Azure (GCP Preferred)
• Strong experience in Linux Administration
• Experience with configuration management tools such as Ansible, Puppet, or Chef.
• Experience with IAC tooling such as Terraform or Pulumi.
• Must have excellent written and verbal communication skills.
• Experience managing infrastructure in a hybrid cloud (on-prem & public cloud) is preferred.
• Experience with one or more scripting languages is preferred.
• Relevant certifications in GCP are preferred.

Benefits:

• Health: medical, dental, and vision
• Development: Native AI learning

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.state, and local law.