DevOps Engineer - Logging

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

We are seeking DevOps Observability Engineer, member of the Logging Infrastructure Engineering team, you will be responsible for, developing, deploying and managing the Observability solution that provides actionable insights into our application infrastructure.  

You will:

• Understand the design and architecture of new highly-available and fault-tolerant cloud-based logging infrastructure, as well as how we redesign existing systems
• Participate and collaborate with the team taking ownership of the fast growing logging infrastructure and deliver bar-raising solutions
• Investigate hard-to-pin-down problems across a complex and distributed architecture so you can explain root causes and propose solutions
• Advocate for solutions that help teams launch quality software without compromising delivery speed
• Participates in the team’s on-call rotation in accordance to LivePerson’s on-call requirements
• Assist internal teams with issues and training around leveraging LivePerson’s IaC  and Configuration Management technologies, such as Terraform and Ansible.
• Implement and maintain LivePerson’s Kubernetes Logging  platform.

You have:

• 3+ years of experience in a DevOps or Software Engineering role.
• Experience with building successful production software systems using (ELK stack: Filebeat, Logstash, Elasticsearch), Dashboards, and Alerts
• Experience with working with PubSub, Cloud Routers, GKE (Kubernetes/Helm) on GCP 
• Experience with working with Terraform TFE
• Exposure to Fluentd, Puppet and Linux preferred
• Good to have some experience or willingness to learn Python, Makefile, Github/Gitlab
• Familiarity creating architectures that scale with volume and are fault-tolerant
• Familiarity with distributed systems & asynchronous messaging
• Proven ability to work in a fully remote environment with people across the globe
• Relevant certifications are a plus (e.g AWS Certification, Google Cloud Platform Certification)
•  Excellent English level.

Benefits:

• Health: medical, dental, and vision
• Development: Native AI learning

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.