Principal AI Engineer

LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself

Overview:

Our goal is to deliver the next-generation of Conversational AI (CAI), including the latest in Generative AI/Foundation Model technology. Towards this, we are building a multidisciplinary team of engineers and scientists to create a platform that can provide elegant conversational experiences at scale. We are looking for a CAI Engineer II to pursue, and implement exceptional conversational experiences. 

You will:

• Deliver state-of-the-art Conversational AI products at a global scale to tens of millions of consumers.
• Bridge the gap between (in house and external) generative AI capabilities and applications that use them to automate conversations at scale. 
• Extend the latest foundation model capabilities to take action and solve real customer problems. 
• Implement and deliver production-level ML-focused code 
• Identify and rapidly prototype supporting technologies to showcase conversational elegance
• Develop authorship tooling for building and maintaining dialogue management products at scale

You have:

• B.S. in a quantitative or computational field such as Computer Science, Artificial Intelligence, or equivalent experience
• 8+ years of industry/academic experience with AI systems
• Experience delivering production software
• Proficient in Python
• Experience with Natural Language Understanding and/or Conversational AI techniques
• Experience with communicating insights and presenting concepts to diverse audiences. 
• Team player mindset and ability to work in an interdisciplinary team. 

Preferred qualifications:

• Experience designing conversational experiences for an end-user
• Experience conducting usability studies and focus groups
• Experience deploying Machine Learning models into production

Benefits:

• Health: medical, dental, and vision
• Development: Native AI learning

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.