Principal AI Engineer (ASR)

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 
Overview:

We are seeking a skilled and detail-oriented AI engineer to join our team to work with various Large Language Model (LLM) and Speech Recognition technologies. The successful candidate will be responsible for designing and developing novel LLM applications as well as supporting our in-house speech recognition technology used for analytics. 

If you are passionate about Natural Language Processing, Conversational AI, and have experience working with advanced language generation models and speech recognizers, we encourage you to apply for this exciting opportunity to bring cutting-edge Generative AI technologies to customers around the world.

You will: 

• Develop,  implement, and test strategies for a variety of products over various LLMs.
• Work with engineering to support our in-house speech recognition technology
• Work with production engineers to deploy these prompts into production
• Collaborate with other engineers, data scientists, and analysts to improve the accuracy and quality of LLM responses
• Analyze internal and external feedback and behaviors to continuously improve the quality of prompts and language output
• Stay up-to-date with the latest developments in Generative AI specifically, and Natural Language Processing and Machine Learning in general.

You have:

• Bachelor's degree in Computer Science, Linguistics, or related field with 6+ years of experience, Masters degree with 2+ years experience or PhD
• Experience working with and building Automatic Speech Recognizers
• Foundational knowledge of Natural Language Processing and Machine Learning
• Experience working with Large Language Models such as GPT-3/4, ChatGPT,  Claude, CoHere, etc
• Excellent communication skills and ability to collaborate with cross-functional teams
• Proficiency in Python 
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple tasks simultaneously

Preferred qualifications

• Experience with LangChain
• Experience working with other Machine Learning models or approaches such as BERT or Reinforcement Learning
• Familiarity with deep learning frameworks such as TensorFlow or PyTorch
• Experience with large-scale data processing and analysis
• Familiarity with cloud computing platforms such as GCP, AWS, or Azure

Benefits: 

• Health: medical, dental, and vision
• Development: Native AI learning

#LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.