QA Engineer II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring and end-to-end ownership.

You will: 

• Develop and implement test plans and test cases according to project requirements and specifications.
• Identify, document, and monitor software defects and inconsistencies.
• Conduct regression testing, smoke testing, and exploratory testing.
• Ensure thorough investigation, documentation, and resolution of all reported issues.
• Ensuring adherence to project timelines, quality standards, and best practices.
• Effectively communicating testing progress, problems, and suggestions for improvement to management, stakeholders, and team members.
• Participate in test planning and estimation activities.
• Maintain detailed documentation of test results and testing progress.
• Continuously enhance testing processes and methodologies.
• Keep up with the most recent developments and industry best practices in quality assurance. 
• Help the test automation team incorporate more automated tests into the testing procedure to increase the amount of automated test coverage.

You have:

• Minimum of four years of experience as a QA Engineer, mostly engaged in manual testing.
• A track record of success in manual testing or a related QA position.
• Solid understanding of QA procedures and the Software Development Life Cycle (SDLC).
• Ability to write precise, succinct, and thorough test plans and cases.
• Expertise with a range of testing methodologies and approaches, such as regression, smoke, and functional testing.
• Knowledge of test management and problem-tracking systems such as Jira
• Familiarity with Postman and other API testing tools.
• Understanding of the Scrum and Agile techniques.
• Strong analytical and problem-solving abilities.
• A keen eye for detail and excellent planning abilities.
• Strong interpersonal and communication abilities.
• Proficiency in executing tasks in a collaborative setting.
• Fundamental understanding of automated testing methods and tools.
• Some of the good-to-have qualifications
• A plus is having ISTQB certification or an equivalent.
• Understanding of one or more of the following:

1. 1. Automation tools: Cypress, Nightwatch, Selenium
   2. CI/CD: GitLab
   3. Programming Languages: Java or JavaScript

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and Holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.