Senior Manager, Sales Incentive Compensation

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities, and seeking effective solutions to challenges that make things better.

Overview: 

The Senior Manager, Sales Incentive Compensation is responsible for the delivery and administration of LivePerson global sales incentive compensation program. This role reports into the VP, Sales Operations and will partner closely with the FP&A team to ensure effective and scalable compensation plan designs across the LivePerson commercial organization. This role is also accountable for reporting plan effectiveness and forecasting of incentive compensation expenses globally and managing the SPIFF application.

You Will: 

• Lead the creation and articulation of a compensation philosophy that aligns with LivePerson values and mission.
• Manage all incentive compensation calculations and payouts globally.
• Act as the liaison across different functional groups including corporate Compensation, HR, Legal, Field Operations, Sales, Customer Success and Finance leadership.
• Ownership of all business processes related to plan delivery and administration, to include ownership of the SPIFF application; manage the SPIFF relationship.
• Configure incentive compensation plans in SPIFF, rollout plans to plan participants, monitor plan performance and coordinate payments with Commercial Leadership, Finance and HR.
• Work closely with Field Operations, IT and the CRM Application Manager to upgrade to SPIFF.
• Create plan documents and communicate plan details to employees via SPIFF. 
• Implement and maintain rigorous audit process to ensure data integrity.
• Create and manage sales contests and SPIFF’s with the assistance of the Field Operations team and CRM Application manager.
• Maintain policies, procedures and controls for incentive compensation plans.
• Build incentive compensation dashboards and reports in SPIFF, providing sales leadership real-time visibility into plan performance and effectiveness. 
• Partner with regional Vice Presidents, establish monthly meeting rhythm with Sales Leadership to review plan performance. 
• Work with Revenue Operations and Finance leadership to develop quarterly forecasts and annual budgets on incentive compensation expenses.
• Mid-term (12-24 months):  Build/Develop a team of highly efficient incentive analysts responsible for supporting LivePerson growing commercial organization.

You Have: 

• 8-10+ years of relevant experience, focusing on incentive compensation.
• Experience managing SPIFF's or Sales Incentive platform is a plus.  
• Demonstrated knowledge of best practices in incentive compensation – plan delivery, process management, and administration.  
• Knowledge of industry benchmarks in plan creation and compensation benchmarks.
• Ability to build relationships and to influence and collaborate across departments in order to achieve objectives.
• Possess a high level of integrity. Be widely trusted, direct and truthful, with the ability to establish and maintain effective relationships and gain confidence.
• Solutions and client service-oriented, with an emphasis on problem solving.
• Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.
• A data-driven mindset and strong demonstrated analytical and problem-solving skills – ability to influence, drive decisions and lead discussions utilizing data.
• Willingness to travel ~5% to meet with the Field Operations team and key stakeholders.  Attend the Global Sales Kick-off.SPIFF Configuration and Reporting Certification Levels 1-3 preferred.
• A bachelor’s degree is required, or the equivalent in experience. Business administration, finance, economics, or a quantitative focus is preferred.
• MBA is a plus

Benefits: 

The salary range for this role will be between $140,000 to $180,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, vision and wellbeing
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.