Software Development Engineer - Stability

LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

You will work directly with the customer-facing application.  As a Software Developer, you will build components of the LivePerson Voice product with a focus on stability and innovation. You will add new features, creating new APIs, and working to delight our customers.

You will:

  • Design and implement business software and underlying APIs.

  • Work with Product Management to create delightful user experiences.

  • Create platform-independent code that can be run on multi-browser, multi-OS environments.

  • Play an important role in all architecture, coding, testing, and deployment decisions.

  • Produce engineering specifications, delivery estimates and implement solutions based on product requirements.

  • Provide technical documentation for the solutions that you implement.

  • Collaborate with peers on specifications, code reviews, and testing.

  • Write unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features.

  • Meet KPIs for the engineering team and be responsible for them weekly.

  • Communicate with customers and partners to provide business value and engineering value to the problems at hand. 

  • Participate in daily standups, sprint planning sessions, grooming sessions, and retrospectives. 

You have:

  • 3+ years of experience writing code with TypeScript, Javascript, Node.js, Java or equivalent frameworks.

  • Experience building applications using databases like MySQL, NoSQL, CouchBase, MongoDB, Redis.

  • Experience with data aggregation models for multiple data sources.

  • Experience building Enterprise class Multi-tenant SaaS application platform

  • Experience working with Google Cloud Platform, AWS, or Microsoft Azure.

  • Experience with frameworks like Jest, Mocha, or Nock.

  • Experience instrumenting code for gathering production performance metrics.

  • Experience with Agile development methodology. 

  • You have worked on building Enterprise grade software products.

  • Willingness to interact with customers directly.

  • Experience being able to come up with solutions, including collaborating with 3rd party engineering teams.

#LI-Remote

Benefits:

  • Health: medical, dental, and vision

  • Time away: 28 vacation days

  • Development: Native AI learning

  • Additional: Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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