Software Development Manager

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Join the Conversation Orchestration team at LivePerson as a hands-on Software Engineering Manager! In this exciting role, you will work with internal and external AI platforms to improve and simplify brand-to-customer messaging experiences. You will be responsible for leading the development of AI-driven agent matching and routing solutions, modernizing legacy systems, and building new features from the ground up.

As a hands-on Software Engineering Manager, you will play a crucial role in driving the success of our Conversation Orchestration team. Your expertise in software development and management will ensure the seamless delivery of AI-driven solutions that enhance the messaging experience for brands and customers alike. If you are a talented software engineer with a passion for leadership and innovation, we would love to hear from you.

Responsibilities:

• Manage and lead a team of software engineers to design and develop high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance.
• Collaborate with internal teams, external partners, and large customers to deliver AI-based solutions.
• Design, build, and deploy Java-based enterprise-level solutions and REST-based APIs for backend services.
• Oversee the development of new and innovative features while maintaining and supporting existing applications and services.
• Utilize monitoring tools and logging services to debug and analyze production issues.
• Evaluate open-source tools and frameworks, making recommendations for usage when applicable.
• Develop technical specifications and documentation in coordination with the data science team.
• Design, build and deploy machine learning pipelines.

Requirements:

• Proven experience as a strong Java, NodeJS, TypeScript, and/or Python backend systems developer.
• Strong experience with complex systems designs and large-scale traffic management.
• Experience in enterprise systems integration and hands-on people management.
• Ability to communicate designs effectively through flowcharts, sequence diagrams, and similar methods.
• Strong computer science fundamentals, including data structures and algorithms.
• Experience working with data at scale, including Kafka and NoSQL databases.
• Demonstrated ability to self-learn and grow professionally.

Nice to Haves:

• Experience with Java backend applications (including TypeScript, and Python).
• Familiarity with cloud-based systems (AWS, GCP, or Azure).
• Experience with database fundamentals (SQL, indexing, etc.).
• Knowledge of multi-cloud security practices.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.