Solution Engineer

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter, and self-driven? If so, then we are looking for you!  LivePerson is currently seeking a customer focused and experienced professional to join our team as a Solutions Engineer (SE) for Strategic Accounts.

The SE is a key and pivotal role within our Strategic Accounts.  The SE both owns and manages all the Technical aspects of a customer's program.  They are the trusted advisor on all Technical solutions and LivePerson product capabilities.  They will bring technical design, analysis, development and consulting to enterprise clients.  The key areas of responsibility for this role are as follows:

You will: 

Onboarding & delivery

Key Areas of responsibility:

• Design  - develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.   
• Deployment – setup, develop, configure and test all technical assets according the the scope and timelines of the customers project plan and program requirements.  Responsible for LE Tag and taglet code development.
• Development  – work with LivePerson Product and R&D groups to create feature extensions for our brands.
• Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer’s account. 
• Extensive Technical Product Expertise - on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings.

Technical Program & Performance management

Key Areas of responsibility:

• Technical Consulting – trusted advisor providing guidance and support on how to apply LivePerson technical solutions to meet business needs.
• Technical Solution Management - Management of customer technical assets, such as APIs, integrations, widgets and code. Continuous expansion and introduction of new technical solutions to drive usage, adoption and value for customer needs leveraging the set of LivePerson product capabilities.  
• Customer Satisfaction - Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators. Increase reference ability and look to promote connection between the customer and LivePerson at all times.
• Strategic Initiatives – Supports and drives activities that transform business through technical & solutions leadership against key strategic initiatives. 
• Delivering Best practices – continuous optimization and improvements in developing and sharing best practices and lessons learned for increasing overall program efficiency through use of technical solutions.

You have:

• BS or BA degree, MBA preferred, or equivalent experience.
• 3+ years managing the SAAS software solutions within Enterprise client organizations.
• Technical familiarity with HTML/CSS, JavaScript (Node js), and REST API Endpoints.
• Experience with Mobile App Development, IVR, CRM, and API Integrations is preferred.

Benefits:

• Health: medical and mental.
• Time away: vacation, holidays, and care days.
• Financial: Superannuation, ESPP and group life insurance.
• Family: parental leave.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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